The amount you receive in refund depends on several distinct elements. The eligibility for a refund depends on restaurant order cancellation policies after window completion yet before restaurant acceptance of cancellations.
Refund procedures at Zomato differ based on the kind of Transaction:
Zomato For Enterprise
The Client should receive their Refundable Deposit from Zomato following the deduction of outstanding charges within 30 days after Non-Accumulating Budget Model termination.
Form for Restaurant Partners to Enroll
Zomato prevents payment refund for any money paid by Restaurant Partners who submit form cancellation within a thirty-day period before the Event Start Date. Restaurant Partners who cancel their enrollment before the 30-day period commencing from the Event Start Date will receive a half-refund of the Gross Payable Amount from Zomato.
Zomato Occasions
The full ticket cost together with all related cancellation and convenience fees will be entirely refunded to customers by Zomato within ten working days after event cancellation.
Refund policy:
Online purchases
When customers cancel any order Zomato provides them reimbursement yet the restaurant partner incurs all associated expenses. Customers who provide wrong delivery information or phone number details may face responsibility for events that lead to cancellations.
Purchases
Refunds will not be given by Zomato if an offer is utilized improperly or without authorization. For any expenses not included in the deal, customers are in charge of paying the vendor.
Happenings
Zomato does not provide refunds pertaining to offer usage when permits or authorizations are absent. Customers must pay all service expenses outside the scope of the agreed terms to the vendor.
Zomato Pro
Zomato offers a subscription fee refund if a customer does not save twice during the subscription period.
Users can cancel an order within 60 seconds, but cancellations may not be permitted or incur fines. Within ten working days of the event cancellation date, Zomato will refund the ticket value, Zero Cancellation Fee, and Convenience Fee paid.
Zomato will retrieve refunds or compensation for canceled orders from restaurant partners in line with its cancellation policy.
The Refundable Deposit cannot exceed the Corporate Limit, and Zomato will repay the client’s deposit within thirty (30) days of the Zomato For Enterprise-Non Accumulating Budgets Model ending.
Documentation of order-related complaints is required before a refund is offered. Zomato may not charge a cancellation fee in cases of technical difficulties or unavailability of items.
The convenience fee is non-refundable, and all returns must be handled back to the original source.
Refund process
The refund procedure at Zomato begins right after you get confirmation from the platform. The money that was originally used for payment should return to your account after a period of 1–7 business days. Select between Zomato credits or direct account deposit since you hold the choice.
60-second time frame
The 60-second order cancellation procedure established by Zomato provides customers with an option to easily cancel their online orders. Through this selection customers get total reimbursement together with an assurance that both food and staff time remains unused.
Speak with Zomato customer service
To cancel an order past the window time frame please use the provided instructions describing how to reach Zomato customer care and cancel an order.
Give order information
You should supply Zomato customer service with your complete order information right after connecting with them.
Verification
You will get a notice about your reimbursement through email together with the chat window interface. The email contains complete details about the order process together with its cancellation events.
Method of Payment
Customers understand that debit or credit refunds take more time than those processed through digital wallets.
Bank Transactions
Depending on the processing method of your bank the refund process can take from two to four business days.
