RETURN POLICY
Titan meets customer needs through its secure and user-friendly website plus dedicated support services.
Our international orders only allow return of damaged products but we do not support exchange or return requests from other countries.
To qualify for a Return, you must submit defective items that are new untouched and completely contained within their original packaging with no changes from delivery condition.
Tanishq products require immediate defect reporting within 7 days from delivery and Mia products need defect reporting during the first 30 days.
Customers who buy from us in their home country may return items within 7 days. You can Return damaged items in your original packaging with product unused and still intact.
How to start the Refund process
You can reach Titan customer service for Tanishq returns by phone at 1800-266-0123 or email [email protected] within seven days of product delivery but for Mia products within 30 days.
We accept returns only if the items are brand new and complete with their original package. Put the invoice and guarantee card with your item when you create the return box.
You can track your return through the orange lock that comes with the box. Our shipping partner rejects all return deliveries because they fail to comply with these rules. The customer support service team will verify the lock serial number with you over the phone.
REFUND POLICY
We will send back your money immediately after receiving the product yet exclude payments for items delivered in different condition or without their original packaging.
Your refund gets processed instantly through your original payment method or we send you a check right now.
Our warehouse team will initiate your online payment refund in 7-15 business days from the date we receive the returned item or products.
Domestic Order:
We handle refunds for products delivered domestically in India through a 7 to 15 business day processing period after we receive the returned items. For cash and cash on delivery orders we process refunds using NEFT transfers or send a check.
The return process gets processed immediately through our online system when customers submit their cancelled checks.
Once payment is missed out, our courier service delivers the refund amount.
International Order:
Titan does not offer a return policy for international purchases. However, they can reimburse customers for defective products after inspection and quality assurance staff approval.
They won’t charge shipping costs for defective items. If a customer’s unavailability prevents delivery, they will issue a refund, deducting expenses like shipping, customs fees, and taxes.
