REFUND POLICY
Steam lets the customer ask for the refund for different reasons, for example, problems with the hardware, the customer got the wrong game, or the customer simply changed his mind after the game started.
In the case that the refund has been exercised within the mandatory return time and the game has been played for less than, two hours Valve condones its refund. Still it allows customers to request a refund and Valve will consider the refund request even if the said requirement does not fit the policy.
Customers in some areas may be entitled to further remedies when the games are defective. You will be refunded within a week of making the request in Steam Wallet money or the source of payment used. But some of the payment methods may disallow return to the originating payment method.
Refunds are supported by the following payment methods in your country:
- Mastercard
- Visa
The following payment types are not returnable in your country:
- Skrill
- Credit Card (Intranational)
- Debit Card (Domestic)
- Net Banking
- Prepaid Wallet (Domestic)
THERE ARE REFUNDS VALIDITY:
For video games and software sold in the Steam store service, the refund is possible within two weeks from the date of purchase and when the game has been played under two hours. This is a brief description of how refunds of various types of purchases work.
REFUNDS FOR DOWNLOADABLE CONTENT
(Also known as “DLC”; Steam Store content that can be used within other games or software Applications)
Steam refunds in-game purchases made in Valve-developed games within 48 hours of purchase and includes refunds enabled by third-party developers. Steam informs users that they will be refunded and does not return the money in non-Valve games.
REFUNDS FOR IN-GAME PURCHASING
In case you bought the game in advance and wish to get your money back you can do that at anytime before the game is released on steam. This also refers to the routine refund term of 14 days or 2 hours if the game has been released.
REFUNDS FOR PRE-PURCHASED TITLES
Steam DLC is refundable for 14 days of purchase or the game being played for less than 2 hours since the time of purchase provided that it has not been used, altered or transferred. Nevertheless, Steam can not give back money from third parties, with exceptions that some sellers make nonrefundable before the purchase.
REFUNDS FOR STEAM WALLET
If you have not used any of the Steam Wallet money and they were purchased on Steam, you have fourteen days from the date of purchase to obtain a refund.
REFUND FOR RENEWABLE SUBSCRIPTIONS
Steam gives clients continuous limited access to various products and services with full refund within 48 hours of purchase or renewal.
If a client has not subscribed, content is considered used. An active subscription can be canceled by the user anytime and the Cancellation of an account will not re-subscribe the particular account.
REFUNDS FOR PACKAGES
This policy has four conditions: the total usage time of the goods in a bundle should not exceed two hours, none of the items have been transferred and it can only be applied to any bundle bought from the Steam Store. Upon the time of purchase, Steam will tell you whether the whole thing is refundable including if it has in-game item or DLC.
PURCHASES MADE OUTSIDE OF STEAM
Unfortunately, any refunds for purchases made outside of Steam are not possible from Valve at all (this includes products such as CD keys or third-party Steam wallet codes).
VIDEO CONTENT
Generally, we are unable to give refunds once video content has been delivered on Steam including movies, shorts, series, episodes and tutorials; however, if the refund ability is bundled with other goods that can be refunded, then it is possible.
REFUNDS ON GIFTS
In the normal 14 days/ two hours money back guarantee, items that have not been utilised, such as gifts might be refunded. If the gift recipient demands a return , the redeemed gifts will be reimbursed under the same conditions. The initial purchaser of the gift will get his or her money back.
