Refund Policy
Refundable Tickets:
If a passenger cancels their flight within the allotted period, they will receive a complete refund.
If your ticket is refundable, you can cancel your trip and get your money back in full, normally less any service costs that may have been charged. As soon as you become aware that your plans have changed, you should cancel.
Non-Refundable Tickets:
Generally speaking, these tickets are not returnable, however taxes and fees might be.
Generally speaking, refunds are not offered for non-refundable tickets. All fare differences may apply, and you might be able to modify your flight for a cost. Depending on the conditions, you may in some cases obtain a travel voucher or credit for additional travel.
Flight Disruptions:
Travelers may be entitled to a refund or rebooking options if the airline experiences major delays or cancellations.
The refund policy of Singapore Airlines may differ based on the kind of ticket booked (refundable versus non-refundable), as well as the fare conditions attached to that particular ticket. The following are the general rules:
COVID-19 Related Flexibility:
Singapore Airlines provided more flexibility for ticket cancellations and modifications during the pandemic. Even though a lot of these policies have changed, it’s still important to make sure that any extended protections are in place.
Time of Cancellation: Your reimbursement may also be impacted by the time of your cancellation. If you cancel well in advance of your trip, you might have more alternatives when it comes to credits or refunds.
Making a Customer Service Call:
For the most up-to-date and detailed information on your ticket and cancellation alternatives, it’s always a good idea to get in touch with Singapore Airlines directly or visit their official website.
In order to obtain the most precise and customized information, particularly in cases of exceptional circumstances (such as illness or death), speaking with Singapore Airlines directly is advised.
If you bought a ticket on a refundable fare straight from Singapore Airlines, you can cancel it online and get your money back.
The only portion of a non-refundable ticket that will be returned is the refundable taxes. The credit or debit card used to purchase the ticket will be credited with the refund.
There can occasionally be a cancellation or refund fee. You have to cancel your ticket by the date shown on your booking in order to be eligible for a refund.
As long as your reservation is made at least one week in advance of the departure of your flight, you may cancel your ticket for free within 24 hours of purchasing it if it is for a flight to or from the United States. Get in touch with Singapore Airlines to cancel your flight.
Since policies are subject to change, make sure to verify the exact fare conditions at the time of booking.
The most accurate and current information about your particular ticket may be found by visiting the Singapore Airlines website’s “Manage Booking” section.
All airport and passenger taxes, which are the responsibility of each traveler, could not be included in the fare. Such details could be stated in the fare and added to the total amount owed.
Certain airports impose fees for passenger services, which the traveler must pay at the airport. This website does not provide information on these fees.
If the ticket is not used, a portion of the taxes, fees, and passenger service charges that are included in the price and paid at the time of purchase are refundable. To get your refund, please email highflyer_support@singaporeair.com.sg.
To put it simply:
- In the “Manage Booking” section, provide your Booking Reference;
- Select the “Cancel booking” link.
- Be led through a quick sequence of steps.
If you buy a ticket for a flight to or from the United States, you can cancel it within 24 hours of making the reservation without incurring any fees, provided that you do so at least one week in advance of the scheduled departure time. To guarantee you receive a complete refund, cancel your ticket by contacting Singapore Airlines.
The refund policies and cancellation policies of Singapore Airlines may differ depending on the kind of ticket that was purchased (such as completely flexible, semi-flexible, or promotional rates).
The salient points are as follows:
Policy on Cancellations
- Tickets that are flexible usually provide free modifications and cancellations until a specific period of time before to departure.
- Semi-Flexible Tickets: Cancellations made after a certain amount of time may be subject to a cost.
- Promotional fares: Frequently come with more stringent guidelines, offering little to no opportunity to modify or cancel without incurring large fees.
You can use our website to get a complete refund if you bought a ticket at a refundable fare. But there can be cancellation or refund costs. Only the taxes are refundable if you decide to cancel a non-refundable ticket.
If your ticket was non-refundable, only the taxes on the flight segment that has not been flown will be repaid; if you redeemed a ticket that allows for a refund, a cancellation fee will be assessed in order to reimburse the cost of the flight segment that has not been flown, including taxes on it.
About Singapore Airlines
Singapore Airlines, also known as SQ or SIA, is the national airline of Singapore, with Changi Airport serving as its hub. Belonging to Star Alliance, the airline is renowned for its corporate branding component, which has the Singapore Girl as its focal point, and for not modifying its livery much throughout the years. The airline, which is well-known for being among the greatest in the world, has received five stars and has been named the best airline in the world by Skytrax five times.
The Singapore Airlines Group comprises around 20 subsidiaries, many of which are associated with airlines. SIA Engineering Company manages maintenance, repair, and overhaul (MRO) operations in nine different countries. It has 27 joint ventures under its name, including partnerships with Rolls-Royce and Boeing. on addition to managing the cargo hold capacity on SIA’s passenger aircraft, Singapore Airlines Cargo operates the airline’s fleet of freighters. A fully owned subsidiary called Scoot functions as a low-cost carrier.
