RETURN POLICY
Customers need to buy their products from Samsung.com or Shop Samsung App to receive return services from Samsung. Other retailers need to implement their individual return procedures.
A product needs to maintain new or like-new quality state for no more than 15 days after delivery without any visible damage.
The return window of certain promotional periods gets extended. You need to return all original items which consists of product instructions together with watch band remote control charger battery and their accompanying instructions.
Customer refunds will be adjusted according to whatever promotional items or accessories they failed to return. When you return merchandise, it will not dissolve any connected subscriptions or service plans.
The purchase of Care+ along with the device return within 15 days triggers a complete refund to the customer.
Returns for Computers, Tablets, and Smartphones
The company does not accept return requests for products delivered more than 15 days ago. Customers who need help with warranty conditions or gadget repairs or diagnostic support should contact Product Support staff.
Before packing you need to disable security features and separate from cloud systems while performing data deletion and attachment removal and factory default resetting your smartphone.
All return items require original packaging and are subject to new or like-new examination while elimination of all personal data must be performed. Call your wireless provider to learn their product cancellation policies together with their fee structures.
Large Home Appliance Returns & Delivery
The quality control procedure at Samsung requires testing of large home appliances for defects or damages that appear before delivery takes place.
A return policy does not accept any requests made after 15 days. Customers cannot receive refunds for any shipping costs together with installation expenses or service fees.
Customers can submit returns when items remain in flawless or brand-new State with complete original packaging. Delivery services will try to deliver the package three times during a five-day period.
Big Screen TV and Big Monitor Returns
The company instructs customers to inspect their purchased large television or monitor for any damage or flaws within the delivery process. Report all damage to delivery personnel for either an exchange or refund process.
The company does not accept return requests after 15 days have passed. The Product Support team provides warranty services and handles repair operations and helps with solving troubleshooting issues.
All shipping and installation and service fees cannot undergo refund procedures. Similar-to-new conditions apply for the return of big televisions.
Refunds for Samsung Store Purchase
The return or refund process for Samsung Experience shop and Samsung 837 customers starts within 15 days after purchase date.
Customers must return their items at their original point of purchase and refrain from using different location stores.
Although home delivery orders should be returned at Samsung.com the company will not accept returns or exchanges of Samsung.com purchased items at their Experience Stores or 837 locations.
Timing of Return/Refund:
You will receive your refund within 10 business days after the store approves your returned order which has been made within the first 15 days from purchase.
Method of Return/Refund:
Your request for a refund will trigger Samsung to refund the purchase amount through your initial payment method unless your item request is denied or the item reaches Samsung’s storage facility.
The money transfer to your bank account requires between 5 to 7 business days additional processing time.
