RETURN POLICY
Returns to Samsung are only accepted for products that were bought straight from Samsung.com or the Shop Samsung App.
It is necessary to return Samsung devices acquired from other merchants to those retailers in compliance with their individual Refund and Return Policies.
Within 15 days of delivery, anything that are defective, damaged, or still in their original packaging may be returned for a complete refund. Returned goods that have been misused by the client, are damaged, or have been fundamentally altered will not be accepted back.
Returned items must be in like-new or new condition, with no exterior or interior damage that did not exist at the time of delivery.
There are occasionally promotional times when there is a brief extension of the return window. Your order will not be subject to the regular 15-day return window if it is eligible for an extended return window. The timeframe for eligible returns will appear on the My Orders page.
For a complete refund, all returns must contain all original parts. Examples include the product instructions, watch band, remote control, charger, battery, and any other parts that were in the original packing.
All promotional materials included with your transaction need to be returned in order to receive a complete refund. The value of any missing promotional products will be subtracted from the total refund.
If there was a trade-in included with your order, it will be canceled as soon as the return is accepted. Please make sure you don’t send us your trade-in device until after you’ve made the decision to keep your new device, as we are unable to return any completed trade-in devices.
Returning an item does not cancel any related services or subscriptions such as those for water filters. You can cancel these by going to My Subscriptions.
Once the return has been processed, you will automatically receive a full refund of the subscription fee (if applicable) if you purchased Care+ and are returning the device within 15 days of delivery.
Returns for Computers, Tablets, and Smartphones
Requests for returns after 15 days of delivery, for any reason, will not be accepted.
Our Product Support staff can assist you with warranty, repair, and troubleshooting. Get in touch with them by clicking this link.
Prior to packing your device in storage:
- Turn off all active security measures.
- Disconnect from all cloud services, including Find my Mobile.
- Delete all of your personal data, including contacts, images, and videos.
- Take out any attachments, phone covers, and personal SIM cards that you are not returning.
- Reset your smartphone to its factory defaults.
Returns must be in original packaging, in new or like-new condition, and with all personal data and accounts deleted by a factory reset.
Returned products that have been abused by the client or have missing parts will not be accepted back.
Kindly get in touch with your wireless provider to find out about their particular cancelation guidelines and procedures. The wireless service agreement, as well as any associated costs and taxes, are your responsibility.
Refunds may not be granted for returns or exchanges if the device isn’t in like-new condition or if parts of the original packaging—like the product manual, S Pen, and power cord—are missing. This involves changing the hardware or software of the gadget.
Large Home Appliance Returns & Delivery
Large home appliances (such as refrigerators, washers, dryers, ranges, range hoods, wall ovens, cooktops, dishwashers, over-the-counter microwaves, and AirDressersTM) should always be inspected for flaws or damage before being accepted for delivery. Inform the delivery driver of any damage, if any, and/or decline delivery.
Requests for returns after 15 days of delivery, for any reason, will not be accepted.
Our Product Support staff can assist you with warranty, repair, and troubleshooting. Get in touch with them by clicking this link.
Requests for returns that are made for causes beyond Samsung’s control could incur a 5% restocking fee.
There are no refunds for shipping, installation, or any service charges.
Large household appliance returns must be in like-new or new condition and, if possible, be in the original packing.
In order to finish a delivery, delivery services will try to get in touch with you and attempt up to three deliveries in a five-day window. The package will be returned to Samsung as undeliverable and the original payment method will be refunded if they are unable to finish the delivery within this time frame.
Big Screen TV and Big Monitor Returns
A large television or monitor (49″ or larger) should be inspected for flaws or damage before you take delivery of it. If there is any damage, report it to the delivery driver so that you can discuss your choices or decline the package, in which case you will receive a refund using the original payment method.
Requests for returns for any reason will not be entertained after 15 days of delivery.
Our Product Support staff can assist you with warranty, repair, and troubleshooting. Get in touch with them by clicking this link.
Requests for returns that are made for causes beyond Samsung’s control could incur a 5% restocking fee.
There are no refunds for shipping, installation, or any service charges.
Over the course of five days, delivery drivers will make three efforts at delivery and try to get in touch with you. The shipment will be returned to Samsung as undeliverable if they are unable to finish the delivery, and the original payment method will be refunded.
Large televisions and monitors must be returned in like-new or new condition, with all personal data erased by factory reset, and in their original packaging. If the product is not wrapped, carriers can decide not to accept your return.
It is necessary to return all parts and components that were in the original packing. The hardware, product handbook, stand, power wire, One Connect Box, and remote are all included in this.
Refunds for Samsung Store Purchase
You have 15 days from the date of purchase to bring the item(s) to the shop and submit the request in person to request a return or refund for an in-store purchase you made at a Samsung Experience shop (SES) or Samsung 837.
You have to return an item to the Samsung Experience Store where you originally bought it if you want to get your money back. Your request for a return will not be accepted by other Samsung Experience Stores.
Products purchased at Samsung 837 that are not intended for home delivery must be returned to the Samsung 837 shop. Your request for a return will not be fulfilled by Samsung Experience Stores.
Products purchased at Samsung 837 for home delivery must be returned via Samsung.com.
It is not possible to return items bought on Samsung.com to a Samsung Experience Store or Samsung 837, or the other way around.
Timing of Return/Refund:
If your order was returned in-store within the allotted 15 days, you should get your refund within 10 business days of the return being approved.
Method of Return/Refund:
Samsung will reimburse the money using the original payment method after your refund request has been granted and the returned item has been received.
The refund may then take an extra five to seven business days for your financial institution to process before it shows up in your account.
