RETURN POLICY
Customers on the Reliance Digital Platform can ask for product returns within 5 days after receiving their order when the delivery contains physical damage and missing parts or shows differing products from the order. Products including lighting products and mobile phones amongst others with such installation capabilities can be returned under this Return policy.
Users should contact the Reliance Digital customer care service whenever they receive a DOA product within five days of delivery. Users need to inform Reliance Digital customer service immediately after delivery when they detect faulty or non-functional products. After five delivery days users should contact the manufacturer using the product warranty program directly (when applicable).
The success of return pick-up depends on customers who keep products in original form and unused state along with their original invoice and sales receipt as well as brand outer box together with MRP tags, user manual, warranty cards and manufacturer specific packaging for all original accessories. The Reliance Digital Platform requires immediate return request submission from customers who receive returnable products according to policy guidelines.
The return processing depends on satisfying all required conditions at the time of return which demands the product to stay in its original state with price tags intact while using the original packaging and sequence of serial numbers must align with our system records.
Submit both 1800 889 1055 and [email protected] requests for returning products to get a Return Authorization code. Both return request evaluations end in engineer decisions about product collection from accepted customers.
REFUND POLICY
Through Reliance Digital Platform customers can request order-based or cancelled return refunds when payment was successfully received. A refund takes 48 hours to process starting from product return but only happens after verification and product evaluation. The company issues refunds either through store credit or through original payment options.
The platform does not provide cash Refunds but customers can obtain their payment through their original method within seven business days. Customers can get their shipping cost reimbursed when they receive products with any fault or destruction.
The Refund process for non-returnable products needs to be verified with inspection before reimbursement can be approved. Reliance reserves the right to deny all refund requests which either show evidence of poor quality products or came from sales more than 180 days old.
Returns processed under Brand Approved authorization during a product warranty period might experience problems in refund completion. The user must submit bank account information and photographic identification while providing the correct billing name for all supplied documentation when performing a manual refund.
EXCHANGE POLICY
Customers on the Reliance Digital Platform can request product replacement within five days of delivery when their item is physically broken or nonfunctional or absent. The delivery process rejects all delivery packages which have damaged packaging or signs of tampering. Customers need to present their original invoice together with sale receipt and brand outer box to request a replacement. Manufacturer packaging of the product must contain MRP tags, original accessories, user manual, warranty cards as well as the product in unaltered condition.
The evaluation determining a product’s specified issues originates from Reliance Digital to confirm these problems stem from their operations or if they meet the established standards. Reliance Digital will verify the replacement request after which they will accept or reject it. The product requires its factory-supplied state and should keep its price label attached while maintaining sealed packaging along with matching serial numbers to recorded documentation.
All claims for incorrect orders and active items and all non-filing complaints within the Replacement Period will fail to receive product swapping. The company will treat damage that occurs from misuse or product alterations and diminished value as separate from product defects.
Delivery of Replacement Authorization codes requires customers to reach out at 1800 889 1055 or [email protected] for qualified reasons. The engineer who performs an inspection either in person or by phone will determine the replacement based on their technical evaluation. The replacement product will arrive at the registered shipping location.
