REFUND/CANCELLATION POLICY
General Conditions for Cancellation and Refund Scenarios
The text outlines the regulations for non-refundable fares, seat charges for adults, children, and infants, and the tax field fee received under XP.
Minors and babies occupying seats are subject to the same change and cancellation fees as adult passengers.
The most stringent regulations apply when a ticket is issued using a combination of at least two fare bases, such as promotional pricing and Flexi tickets.
If a traveller’s passport, visa, or other valid travel credentials are not presented at check-in, all relevant cancellation and no-show fees should be reimbursed.
A refund will not be granted if the claim is submitted after the ticket’s validity has expired.
If a ticket is reissued or exchanged multiple times, the highest cancellation fee or non-refundable amount from all reissued or exchanged fares will be charged.
Conditions for Non-Refundable Fares:
Non-refundable fares do not reimburse a portion of the fare + YQ/YR. If refunds are required, documentation must be submitted for pricing approvals and fare regulation must indicate YQ/YR is refundable.
Unused coupons for flown-based taxes are refundable if a ticket is issued with non-refundable fare(s).
The base fare of the original non-refundable ticket remains non-refundable even if the fare is reissued as a refundable fare.
For the following reasons, passengers with confirmed QR tickets might not be able to board flights:
QR passengers may choose to book a different flight if their flight is delayed due to insufficient flight management or unforeseen circumstances.
A medical certificate is required for terminal illnesses before the flight departs. In exceptional circumstances or occurrences falling under the category of Act of God or Force Majeure, such as flooding, severe weather, earthquakes, tsunamis, hurricanes, volcanic eruptions, war, political turmoil, strikes, riots, etc., a QR Commercial Policy will address these and approve refunds.
Some Qatar Airways customers may not be able to enter Doha with a visa due to immigration authorities in Qatar. “Blacklisted” passengers are prohibited from traveling on QR flights, and their tickets are stopped and their other expenses reimbursed.
No-show fees are not assessed in cases of flight cancellations due to QR’s error. A refund period for unused tickets is 12 months from the date of issue, and for partially used tickets, 12 months from the first uplift.
Tickets that are more than a year old may only be refunded under the following circumstances:
- Local station finance can handle refunds without approval, as long as local regulatory requirements are prioritized over the Qatar Airways Ticket Refund Policy.
- Death-related refunds, legal heirs of the dead will receive their money back after verifying appropriate evidence, and requests should be coordinated with the Qatar Airways office in the area.
