Returns Policy:
The company permits Returns and provides Refunds only when customers receive products with damage or defects and they must receive notification about these issues within 24 hours after delivery ends.
Only products acquired during the warranty period qualify for Replacement.
The company conducts a product inspection before deciding to Return the item as a Replacement or as a ship to the customer.
The Naaptol team will supply a Replacement product for customers who receive defective or damaged items and will ship it back to the user’s delivery address.
The user will receive their product at their shipping address even when it is discovered to be free of defects or damage.
The user is exempt from paying shipping expenses despite the purchased item’s delivery.
Return Process:
Users can complain by sending messages through WhatsApp to 0120-6787437 and [email protected].
The shipping method consists of free pickup or alternative free delivery. Users need to complete the Return form while adding their package to the shipment after requesting a reverse pickup.
Reverse pickup is not feasible in specific cases because the item should be sent through surface mail or courier services. WhatsApp 0120-6787437 to receive the receipt.
Deliver your order number along with complaint number and courier docket number but also include the courier fee and bank account information for quick courier freight compensation.
Non-Returnable Item:
Certain specific products cannot be Returned due to expiration of the Return Policy and food and unsealed media and undergarments fall under non-Returnable categories.
The item requires original factory packaging together with complete unused condition and no evidence of damage. Certain item categories together with specific brands enforce total bans on product Returns.
The company’s customer service policy includes products like bath and spa items along with cleaning solutions and fashion products, shoes, and household items and innerwear and personal care items.
Products including food and unsealed media along with undergarments cannot be Returned to the supplier.
Impossible to make a Return:
The Product Return Policy excludes goods that were used or to Show wear with damages.
If they have had serial numbers tampered or if manufacturer warranties apply.
If customers have exercised their right to accept deliveries or if the products have ceased functioning within the Return window.
Refund Policy:
Customers can receive Refunds only when they Return their products based on the established policy.
Payment must be received before Naaptol will provide reimbursement when they contact customers or cancel transactions related to pricing and product information issues.
Online Refund
Online credit card Refunds through requests and net banking requests take 2 working days processing time but require 3 to 5 business days until final settlement.
Refund Offline
After customers initiate requests for offline order Refunds Naaptol handles the process starting from the request date up to 2 business days subsequently and the specific Refund durations depend on the Refund format.
Customers making Credit/Debit Card Refunds need to wait for 7-9 working days and net banking requires three to 7 days for Refunds and e-vouchers process within one working day.
Checks are necessary for Return Items
The correct identification of the product needs to have the original MRP tag that comes with the packaging.
The product requires complete delivery together with all necessary components consisting of the remote control as well as starter kit along with instruction booklet and charger and headphones and any accompanying free items.
Customers must Return products that remain unused with no damage and completely clean.
All items must be provided back to the dealer with their full set of accessories and manual documentation as well as the original tags attached.
You must preserve all quality check seals and avoid manipulation of warranty or quality check seals. You should verify product information upon making multiple Returns because you will receive a distinct tracking ID through SMS communication.
