Naaptol Return & Refund Policy

Returns Policy:

1. Returns and refunds will only be allowed for products that are damaged or defective.
2. In order to be eligible for a return, the user must notify us of the issue within 24 hours of the delivery date.
3. Only products that we receive during the product’s warranty period will be eligible for return policies.
4. Company reserves the right to investigate whether the returned product is flawed or damaged, and depending on the results of that investigation, Company will either replace or reship the item.
5. If the product is broken or defective, the Naaptol team will replace it and send it again to the user’s shipping address, provided that the product is in stock.
6. The product will be reshipped to the order’s shipping address if the returned item is not damaged or defective, and the user will be notified of this.
7. The cost of shipping for the replaced or reshipped item will not be borne by the user.
8. In the event that the product is out of stock, a refund request will be made and the user will be notified via registered email.

Steps to follow the Return an Item:

1. Go to your account’s “My Orders” section.
2. Select the item that you wish to return.
3. Choose the reason by clicking “Return”.
4. Include remarks and send the request in
5. In accordance with the return policy of the product, select a replacement, refund, or exchange.
6. Carefully pack the item with its original tags, attachments, and packing.
7. Arrange for a pickup (if necessary) or delivery to the specified address.

Return Process:

     Step 1: File a complaint by sending a WhatsApp message to 0120-6787437

     Step 2: Send email on [email protected]

     Step 3: Option A- Free pick up

• Fill out the return form and place it in the box.
• Pack the merchandise along with the original invoice or bill.
• WhatsApp us at 0120-6787437. Raise a reverse pickup request.
• Pickup will happen in 4-5 days.

      Step 4: Option B- Alternative free delivery

• Fill out the return form and place it in the box.
• Pack the merchandise along with the original invoice or bill.
• If reverse pickup is not possible, ship the item by surface mail or courier.
• WhatsApp 0120-6787437 to receive the courier or post receipt.
• Please supply the order number, complaint number, courier docket number, courier fee, and bank account information for a quicker courier freight reimbursement.

Non-Returnable Item:

a)Return policy timeline: It’s possible that the return window specified in the product information has passed.

b) Product category: Certain products are not returnable, such as food, unsealed media, and undergarments.

c) Item condition: The item needs to be in its original packing, with tags and accessories, unused, and undamaged.

d) Product policy: Some brands or product categories have explicit policies against returns. Examine the product’s page.

• Bath and Spa – Body Wash, Loofahs, Scrubs, Shampoos, and Soaps; Bubble/Salt/Sponge/Wash
• Cleaning product – Supplies Stain removers, fabric wash products, cleaning gels, detergents, and detergent pods
• Fashion – Freebies on clothing, lingerie wash bags, shapewear, socks, stockings, and swimwear, as well as fashion baby dolls
• Accessories for Shoes – Socks, Soles, Deodorants, Polish Creams, Sprays
  household goods Adhesives, Contact Cement, Crack Fillers, Insect/Bird Repellent, and Sprays
• Innerwear – Accessories for Bras, Briefs, Boxers, Lingerie Sets, Panty, Garter, Trunks, and Vests for Innerwear
• Personal care – Conditioners, Creams, Deodorants, Styling Products for Eyebrows, Eyelashes, and Hair, Eye Masks, Face Wash, Face Care/Fairness Products, Fragrances, Fresheners, Gels, Hair Care, Kajal, Lens Solution, Lip Plumper/Stain, Blackhead/Makeup/Nail Paint Remover, Mehendi, Nail Sanding Pad, Oils, Oral Hygiene Products, Fragrances, Hand/Toothbrush Sanitizers, Serums, Talc, Sunscreen, Tanning Liquid, Tattoo

Impossible to make a Return:

Refund Policy:

Refunds will only be granted for products that customers return in accordance with the approved return policy and for which a replacement is not available.

If a pricing or product information issue results in a product being offered at an incorrect price or with inaccurate information, Naaptol reserves the right to either contact the customer for instructions or cancel the transaction and notify the client of the cancellation. In these situations, Naaptol will reimburse the client for the amount charged (but only if payment has already been received).

Online Refund

The money will be returned to the customer’s card account from which the original payment was made if the refunded order was made using an online credit card or net banking method.

Within two working days of the date of the refund request, the reimbursement will be processed.

It could take three to five business days for an online refund to appear in your account.

Refund Offline

If the returned order was paid for offline (COD), the user will receive an e-voucher that they can use for their subsequent purchases or cash out from the My Account area.

Refunds will be processed within two business days of the request date following pick-up.

When the refund is started, how long does it take?

The approximate timeframes for refunds are listed below; they vary depending on the kind of refund.

• Credit/Debit Card: 7-9 working days
• Net banking: three to seven working days
• E-Voucher: Within a working day

The Refund procedures vary based on the payment method used to place the order:

1) Orders for Cash on Delivery:
a. Electronic Voucher
b. Bank Transfer (Required Bank Details)

2) Orders that are Prepaid:
a. Return to the original funding source
b. The Coupon

Naaptol allows customers a check or bank deposit refund in extraordinary circumstances where the refunded order’s payment method is offline COD and the consumer refuses to disclose bank or UPI information.

1. The reimbursement will be made by demand draft or check.
2. Refund Three working days from the date of the refund request, the check or DD will be processed.
3. The billing address of the refunded order will get a refund check.
4. Depending on the customer’s bank’s clearance timings, the offline refund transaction may take three to five business days to process and two to three working days to appear in your account after you deposit the instrument.

Partial Refund

In cases of Limited Warranty cases (i.e., prices less than INR799), the vendors have given the company permission to give the customer the option to keep the product and, in addition, to compensate the customer by issuing an E-Voucher worth 50% of the product price, which can be applied to future purchases at Naaptol. This option is completely up to the customer’s discretion; alternatively, replacement and refunds in accordance with the terms of the limited warranty are offered.

Shipping Cost Refund

If a client’s pincode cannot be serviced by one of the company’s courier partners in the event of a reverse pick-up, the customer may return the product at their own expense and then seek compensation from the company.

The following reasons will determine when the refund is made:

• Cancellation (before to shipment): Instant
• Cancellation (after shipment): Following the seller’s return of the item
• Returns (arranged pick-up): Following the item’s receipt by the seller
• Returns (self-shipped): Following the item’s receipt by the seller

About Naaptol:

Since its 2008 launch, Naaptol—which began as a TV shopping channel—has grown into a preeminent multi-channel retail and discovery platform. Its special advantage is that it can effectively reach and influence purchasing decisions across a wide range of demographics by bridging the gap between urban and rural areas.

Naaptol’s multifaceted strategy is its main advantage. It skillfully combines an established presence on DTH homepages and third-party channels with the reach of seven specialized TV channels. Its growing digital presence on social media behemoths like Facebook, Instagram, and Youtube skillfully balances its TV dominance. The business is actively growing its digital division because it understands that online retail is where the future of retail is going.

With its robust sourcing and delivery networks, technological prowess, multilingual programming, and six-language digital marketing skills, Naaptol thrives on a marketplace model. Naaptol’s all-encompassing strategy distinguishes it and bolsters its standing as a trailblazer in the Indian retail industry.

Checks are necessary for return items

1. Product Identification Accuracy: The information on your order matches the product’s name, image, brand, serial number, article number, IMEI, and barcode.
2. Original Price Tag: The product packaging still has the original MRP tag on to it, which is easily observable.
3. Complete Product with Accessories and Bonuses: Verify that the remote control, starter kit, instruction booklet, charger, headphones, and any other extras or combos are all included in the box. All of the product’s original accessories, such as the headphones, charger, instruction booklet, starter kit, remote control, and any freebies or combos, should be included.
4. Please make sure that the remote control, starter kit, instruction handbook, charger, headphones, and any other things that were originally included in the packing are all present.
5. The product needs to come with all recommended bonus products and bundled offers in addition to all basic accessories.
6. Unworn and undamaged: The item shouldn’t have any wear and tear, scratches, or other indications of damage.
7. Clean and undamaged: There should be no traces of wear or tear, including dirt and stains.
8. Original packaging: If at all feasible, kindly return the item with all of its accessories, manuals, and tags attached.
9. Quality check seals intact: If the product has any warranty or quality check seals, do not tamper with them.
10. Device reset: Please format cellphones, computers, and tablets and disable any screen lock security (PIN, pattern, or fingerprint) in order to remove all personal data.
11. In the event that I make multiple requests for returns, how will I know which item the courier is picking up?
12. Before giving the product to the courier, double-check its details.An SMS containing a unique tracking ID will be delivered for each pickup.