To Return an Item to Myntra, Kindly take the following Actions:
Myntra allows customers to return items purchased within the allotted return/exchange term, except for non-returnable products and high-value items.
To return an item, make a ‘Return Request’ on the App/Website/M-site’s “My Orders” section, remember the Return ID, and arrange for pickup or self-ship. If reverse pick-up isn’t available, send the item to the returns desk.
Package the item with care, including tags and a sheet of paper with the Order No. and Return ID. Once the package arrives at the warehouse, you will receive an email confirming receipt and can track the progress of your return request.
Contact
If you have any doubt from Return Policy Related, please contact the below numbers.
Customer service : 080 6156 1999
This Policy is subject to the following RULES and EXCEPTIONS
- Myntra does not accept exchanges or returns for certain items, such as Swarovski, precious jewelry, Ray-Bans, socks, briefs, swimwear, mittens, wrist-bands, or lingerie sets. Some items, like sherwanis, have a time limit for return or exchange.
- Innerwear, sleepwear, and lingerie goods are non-refundable and can only be returned by self-ship. To exchange, items must be undamaged, in their original packaging, and with all tags attached. Pin codes can only be serviced by an exchange.
- Exchanged orders are not subject to the Platform Handling Fee. Myntra reserves the right to prohibit exchanges if a customer violates this policy. Mistaken returns or unintentional returns are not covered.
- If self-shipping returns, Myntra will cover shipping expenses as long as the return complies with the policy and a verified courier receipt is provided.
- Refunds for self-ship returns will only begin after the returned goods pass the warehouse’s quality inspection.
| NOTE: WHEN RETURNING OR EXCHANGING PRODUCTS, NO PRODUCTS WILL BE ACCEPTED IF THE WARRANTY CARD IS MISSING. |
General Returns Policy
Myntra offers a free pick-up service for returns, with the option to self-ship if declined.
If the return is deemed quality-checked, a refund will be initiated. If the item fails the inspection, the returned item will be returned.
If an item is exchanged due to size mismatch or damage, a replacement will be provided at no additional cost.
Exchanges are subject to stock availability and address suitability. Customers can swap items for similar or different values or sizes within the exchange period, provided their address is serviced.
Exchange Policy
- If you swap an item on Myntra for a different size or style within the exchange time, you will receive a replacement at no additional cost.
- If you swap a product with a higher value, you will be charged the difference, and a refund will be issued if the exchanged item has a lesser value.
