RETURN POLICY
You can find Meesho’s Return Rules at the bottom of each product purchase page. You cannot Return items that have a “not returnable” label but products marked as “returnable” qualify for Return.
You need to meet certain criteria like keeping promotions intact before Meesho accepts your return request.
Meesho is not liable for returns when clients fail to follow return instructions, receive inaccurate packages with missing items, or when suspicious activity occurs.
You can exchange non-returnable items according to the proper return policies.
Meesho offers two return options: The platform supports two return types: return of faulty items and complete product refunds.
All return options are as Follows:
A purchase can be brought back to Meesho if it was not damaged from the manufacturing stage and meet other conditions.
Only certain products on Meesho have accessibility to an all return option.
Wrong/defective options are as Follows:
You can bring back a product you bought from us if the seller made a mistake or the items arrived damaged or defective.
Users can start a free return process as long as they satisfy all return policy conditions.
| Category of Return Reason | Reason for Actual Return |
| Incorrect Item | Incorrect Size Received |
| The same item in a different colour | |
| entirely different item from the one displayed | |
| A defective Item | The product is stained or unclean. |
| The product is damaged. | |
| The item is torn. | |
| Received an Incomplete Item | There is a missing portion of the product. |
| Not as much as was ordered |
EXCHANGE POLICY
You can view exchange details for your delivered items through “My Orders.” Customers can exchange items based on product stock status plus their seller’s reputation and product listing quality while sharing their exchange reason.
The customer has eligible for exchanged the product:
(a) quality issues with the product
(b) the customer is not interested in the product.
Meesho additionally reserves the right to refuse any exchanges made in the following cases:
(a) the product being returned is not the same one that was originally purchased.
(b) you have not followed the instructions for initiating returns in this Policy and other communications.
(c) in a dishonest or fraudulent manner. Furthermore, Meesho reserves the right, in its sole discretion, to refuse to fulfil any trade that You initiate in the event that Platform Policies are abused.
The product description page gives exchange request time limits to customers. When the original product is not available for replacement the customer will receive a refund for the cost difference of removing and replacing items in the return process. We limit return and exchange requests to a single request per order.
COMMON GUIDELINES FOR RETURN AND EXCHANGE
You must send back the item in its factory packaging with no signs of wear or damage and it must remain perfectly clean.
You should keep the product damage-free throughout you receive just the identical item you received.
Our policy requires that you cannot use or alter these products before their return or exchange period ends.
