The Refund Policy of MakeMyTrip differs based on the kind of reservation:
Aircraft
If you use the MakeMyTrip website or mobile app and cancel at least 24 hours before departure, you will receive a 100% refund. To avoid fines, you can alternatively choose to pay an extra price to book the “Zero Cancellation” option. The full cost of the canceled flight will be reduced by the zero Cancellation fee in the event of a partial cancellation. The original account used to make the payment is credited with the Refund.
Train
If you cancel within the allotted time limit and your booking is protected by MakeMyTrip’s free cancellation policy, you will receive a full refund.
Additional Reservations
Refunds are issued to the credit card that was used to make the original reservation if you cancel before the free cancellation end date. Cancellations made after the free cancellation deadline are not refundable.
Refund Policy For Aircraft:
Refunds will be handled in accordance with the cancellation and pricing policies of the airline. The issuance of said refunds by MMT is contingent upon its receipt from the airlines. The convenience fee, which was paid to MMT at the time of booking, is not refundable, nevertheless.
MMT must be notified of any cancellations made directly with the airline in order to start the reimbursement procedure. Refund processing times can differ based on the bank, method of payment, etc. The MMT service charge, which is separate from the convenience cost as previously stated, will be subtracted before the refund is completed.
The original account used to make the payment will receive credit for the return. When a user uses a credit card, for instance, MMT will reverse the appropriate charge to that credit card; similarly, when a user uses a debit card, MMT credits the money to that same debit card.
The upfront and promo code discounts received at the time of booking will be subtracted from the refund amount in the event that partially utilized tickets are canceled and refunded.
In all circumstances, the customer’s zero cancellation fee, which they paid to use the free cancellation service, is not refundable.
Only certain domestic one-way and return flight reservations made through the Makemytrip mobile app and website are eligible for this service.
Only when both legs of a return trip qualify for zero cancellation may zero cancellation be booked on return bookings.
The customer can only receive the full waiver if he cancels the ticket at least 24 hours before departure.
Only FULL cancellations that is, cancellations of every flight a specific passenger has scheduled for any or all of the passengers in a booking are eligible for the waiver.
In the event of a partial cancellation, the full penalty for the canceled leg will be reimbursed.
If only a portion of the scheduled flights are canceled, the waiver will be calculated by subtracting the zero cancellation costs from the cost of the cancelled flights alone.
It is prohibited for customers who work as travel agents to make reservations on behalf of other people.
MakeMyTrip retains the right to reject an offer or cancel a reservation. In certain situations, MakeMyTrip will not reimburse the reservation fee.
MakeMyTrip reserves the right to add, alter, modify, change, or vary all of these terms and conditions at any time, without prior notice or liability, and without assigning any reason whatsoever.
It also reserves the right to replace this offer, in whole or in part, with another offer that may or may not be similar to this one, or to extend or withdraw it completely.
The airline’s cancellation policy and fare regulations determine MakeMyTrip’s flight refund policy for foreign travel. The following are common standards regarding flight cancellations on MakeMyTrip:
Complete cancellation
If you cancel via the MakeMyTrip website or mobile app at least 24 hours before to departure, you will be eligible for a complete refund. Only complete cancellations are eligible for the zero cancellation cost, which is non-refundable. The cost of the partially canceled flight is subtracted from the fee for partial cancellations.
No-cost cancellation
Even if your card has already been charged, you can cancel your reservation for free up until the free cancellation end date. The original credit card will be used to get the refund.
Date adjustments
There are no rescheduling fees when you modify the date of your flight, but you might have to pay the difference in fare.
Flights with Amazon Pay
If you cancel directly with the airline, you can initiate the refund procedure using the “Your Orders” area on Amazon.in or by contacting MakeMyTrip customer service. The original payment account will receive the reimbursement
No Cancellation fee on flights
If you need to cancel your ticket, you are guaranteed a 100% Refund. And what do you receive?
- Option for the ‘ZERO Cancellation’ option during the booking process to avoid paying any penalties if you decide to cancel the reservation. The additional price starts at Rs. 149/-per passenger.
- The convenience cost that was paid at the time of booking is non-refundable, but the entire airline and MMT penalty will be refunded under ZC Services.
- Proceed to support.makemytrip.com and complete the cancellation process to avoid any penalties. Your cancellation waiver will be instantly applied.
- Customer will only be eligible for a 100% refund if cancellation is made on the MakeMyTrip website OR mobile apps, and only if cancellation is made at least 24 hours prior to flight departure.
Refund Policy for Railway:
- Train was canceled.
No TDR File Is Required. The customer’s account will instantly handle the refund.
- Train is well over three hours late, and no passengers have boarded.
To receive a complete refund, the TDR must be submitted prior to the train’s actual departure.
- The difference in fee if the passenger must travel in lower class and the proper coach is not attached
TDRs must be submitted within two days of the certificate’s issuance date (not including the day the certificate was issued), and the original ticket checking staff certificate (GC/EFT) must be mailed to IRCTC.
- AC Not Working
TDRs must be submitted to IRCTC within 24 hours of the train’s actual arrival at the passenger’s destination, and the original certificate (GC/EFT) that the ticket checking staff issued must be mailed to the organization.
- Overage Fee Assessed by TTE
TDRs must be submitted no later than 72 hours after the train actually arrives at the passenger’s destination, and the original certificate (GC/EFT) that the ticket checking personnel issues must be mailed to IRCTC.
- A portion of the party traveled.
TDRs must be submitted no later than 72 hours after the train actually arrives at the passenger’s destination, and the original certificate (GC/EFT) that the ticket checking personnel issues must be mailed to IRCTC.
- No passenger has been traveled.
No fare refund will be granted for tickets with confirmed reservations if the ticket is not canceled or the TDR is not submitted online at least four hours prior to the train’s planned departure.
If a RAC e-ticket is not cancelled or a TDR is not submitted online up to thirty minutes prior to the train’s planned departure, there will be no fare reimbursement.
- Passenger Not Traveled and Train Diverted
TDRs must be submitted at the passenger’s boarding station no later than 72 hours before the train’s scheduled departure.
- The train was diverted and did not pass the boarding station.
TDRs must be submitted at the passenger’s boarding station no later than 72 hours before the train’s scheduled departure.
- Train Stopped and Did Not Touch the Station of Destination.
TDRs must be submitted at the passenger’s boarding station no later than 72 hours before the train’s scheduled departure.
- After chart preparation, the passenger’s ticket in the RAC prevented them from traveling.
If a RAC e-ticket is not cancelled or a TDR is not submitted online up to thirty minutes prior to the train’s planned departure, there will be no fare reimbursement.
- Train Discontinued Before Reaching Destination.
TDRs must be submitted within 72 hours of the train’s scheduled arrival at the passenger’s destination, and the original certificate (GC/EFT) that the ticket checking staff issued must be mailed to IRCTC.
- Passengers on the waitlist and those who were partially confirmed did not travel.
TDRs must be submitted within 72 hours of the train’s actual arrival at the passenger’s destination, along with the original ticket-issued certificate (GC/EFT).
Travel checking employees must be sent to IRCTC via postal mail.
- Party Not Traveled, Waitlisted, and Only Partially Confirmed.
If a TDR is submitted and all passengers do not board the train thirty minutes prior to the planned departure time, then no refund will be given for tickets that are reserved, RAC, or waitlisted.
- Because the chart was prepared at the original or previous remote location, the party was unable to cancel.
In the event that the ticket is not canceled or the TDR is not submitted online up to four hours prior to the train’s scheduled departure, there will be no fare return on the ticket with a confirmed reservation.
If a RAC e-ticket is not cancelled or a TDR is not submitted online up to thirty minutes prior to the train’s planned departure, there will be no fare reimbursement.
- Following the preparation of the chart, the reservation status changed from confirmed to waitlisted, part waitlisted, or RAC.
If a waitlisted or RAC ticket is purchased more than 30 minutes prior to the train’s planned departure, there will be no refund.
Refund Process for Aircraft:
Depending on the particular flight booking and the airline’s cancellation policy, there are different procedures for getting a refund when canceling a ticket through MakeMyTrip. Generally speaking:
- You can cancel your flight reservation via MakeMyTrip, however there will usually be a cost.
- The airline, the kind of fare, and the amount of notice required for cancellation all affect the total cost.
- The entire value of your reservation less the cancellation fee is what you will be refunded.
- Once MakeMyTrip has processed the cancellation request, the refund is typically processed back to the original means of payment within 7–10 business days.
- Depending on the airline’s policy, you might either receive a partial refund or no return at all for non-refundable fares, and the cancellation cost is typically greater.
- When comparing domestic and foreign flights, there may be differences in the refund procedure and amount. It is advisable to verify the precise cancellation policy at the time of booking.
- The cancellation and refund request can be started using the MakeMyTrip website, mobile app, or customer service number. They are going to walk you through it.
