Refund Policy
Refund Request:
You can process your ticket refund through Lufthansa Chat Assistant or “My bookings”-“Flight details” or by utilizing the ticket request form available below.
The service centre will handle your request manually. Manual service center staff members will handle all requests.
The following situations are the only ones where a full refund is feasible:
A variety of flight disruptions has resulted in your cancellation or departure time delay or destination delay of two hours or a five-hour time shift. Customers who book their tickets at least seven days before their departure receive this benefit.
The conditions and method of ticket purchase determine Lufthansa’s Refund Policy:
Bookings made at least seven days in advance of travel
The company allows customers to cancel reservations 24 hours in advance and credit card refunds run smoothly in seven days yet cash and check refunds require twenty days until processed.
Cancellations online
Customers can cancel followed by an online request for a refund that process within a 24-hour period before scheduled flights. The fare requirements need to be satisfied for customers to obtain a refund.
Cancellations of flights
A customer has the right to seek a refund from Lufthansa for flight cancellations that happen without replacement or when flights experience delays longer than two hours.
Managing charges
Customers who need refunds for their handling fees must contact Lufthansa since these costs are built into their transaction.
The reimbursement process applies to all eligible tickets with seven days for credit cards while cash and check payments require twenty days.
Lufthansa provides reimbursement of unused services through flight cancellations and oversales of seats.
Customers need to reach out to their ticket seller for any disagreement regarding flight cancellations along with all associated services which remain subject to cancellation.
The ticket refund process using the initial payment credit card requires fourteen days to complete. The online platform of Lufthansa allows you to cancel your flight booking together with a refund within 24 hours before departure.
All customers who receive vouchers based on flight cancellations will get their payment with full costs together with taxes and fees credited to their original payment method.
Up to 24 hours prior to departure, you can cancel your trip and obtain a Refund under My bookings:
Opening the booking summary page lets you start a Lufthansa flight cancellation process with the required booking code and passenger surname.
You can cancel any reservation by clicking the “Cancellation” button followed by confirmation of your choice. Your automated confirmation email will arrive after the request.
A refund of your purchase becomes available instantly if you buy your travel from a Lufthansa office or online. You should contact your travel agency when you do not receive the payment after requesting it.
