Return Policy:
The purchase Return period at Libas extends to 15 days to accommodate dissatisfied customers.
The Policy demands that items have to be in original condition without any damages along with remaining sealed and completely intact while also being fresh from the factory.
Customers who bought their items from www.libas.in receive a suitable Returns service but goods purchased through middlemen might be denied Return options.
Libas delivers superior customer service while making shopping processes simple for its customers.
The company requires customers to present proof of goods’ unboxing and submit claims regarding missing items or wrong package contents within 24 hours after being delivered.
Shipment quality checks will lead to an email confirmation. Customers can make Returns for damaged or improper items and incorrect products properly free of charge until items can be accepted as satisfactory.
When a single shipment has its order processed through various warehouses the sender must initiate Returns for this particular order.
The company bears no accountability for wrong products that appear in the delivery person’s possession from the time of product pickup.
The customer needs to send the products instead of using the pin number when the reverse pickup fails.
Process of Return Product:
Users can start the Return process by selecting the “Return Request” button when accessing their orders on the website.
Preparations should be made to either receive delivery of the product or send it directly to the provided shipping address. Contact [email protected] while providing your product name and SKU and order ID along with your request to start the process.
Our courier partner picks up the items after sending you an SMS.
Refund Policy:
The Refund process at the company requires two business days for Return item processing followed by a one-day processing period.
Customers need to wait 5-7 business days for Refunds to become available in their accounts but this time depends on payment method use.
The company denies delivery of any packets which suffer from damaged or torn packaging. Receiving Refunds for prepaid orders requires a successful quality check that must happen after seven business days.
Online customers who use Cash on Delivery (COD) orders will receive a bank account Refund after Returning the products and the company will reimburse them both for their order and for shipping costs.
The process to receive a Refund for debit and credit card transfers depends on individual bank policies while customers requiring Refunds of more than INR 5000 will obtain notification from their banks through SMS.
The company provides product price Refunds but excludes the expenses for delivery along with handling.
Contact:
Zivore Private Limited: Apparel
Sector 85, B 005,
Noida, Uttar Pradesh 201301; Gautam Buddha Nagar
Give us a call at +91 9899990772.
Please contact us at [email protected].
