Refund Policy:
The process to submit Refund claims begins through email or call centre within 30 days following the journey date by providing PNR number or ETM ticket along with grievance details.
Operating units verify claims prior to taking decision-making actions before making reimbursements that take 15 days unless extensive investigations are needed.
Refund Procedure
Money refunds for purchases made through the website and mobile devices get deposited into the passenger’s credit card or net banking account.
Refunds for tickets acquired at counter stations need passengers to present their original tickets coupled with their identification documents.
The refund procedure at all Master franchisee counters (Bangalore-One) needs both original tickets along with proof of individual identity. Customers need to process refunds through their website system.
AWATAR software provides ticket refunds for delayed or cancelled buses along with cases of software malfunctions and software-related cancellation and fare premium.
Refunds will be processed to customers within seven days for every online and mobile purchase and all transactions done in person require presenting the original ticket along with valid identification.
The Basic Fee refund amount is 50% if service termination occurs and ETM ticket must be submitted for reimbursement.
There will be no refund granted when passengers did not board the bus. All passengers will get 25% of their basic ticket costs refunded during the term of non-operating air conditioning services along with compensation for those who specifically requested refunds because of air conditioner malfunction.
Cancellation Policy:
Certified KSRTC franchisees and counter agents together with online systems or mobile platforms and the presentation of the initial ticket enable customers to cancel their reservations.
Issued refunds are sent to both credit card holders and participants who made online banking transactions. Users can terminate their online bookings by accessing the website at www.ksrtc.in then choosing “Guest Users Ticket.”.
Passengers need to show their identity documents together with their e-ticket to proceed with a counter transaction. Customers can use Mobile One and BusIndia master franchisee websites or counter services to cancel their tickets. Counter hours are from 07:00 to 2200.
