Refund Policy:
- Refund claims shall be submitted by passengers within 30 days from the date of journey. Claims received after 30 days will not be considered.
- All refund claims shall be submitted by email to awatar@ksrtc.org or to call center on 9449596666.
- For all refund claims, passengers need to provide PNR no. or copy of ETM ticket and detail their grievance / reasons for refund claim. Additional details/documents, will have to be submitted where felt necessary to decide the claim
- Operating units shall verify all refund claims prior to making any decisions about refunds. Except for claims requiring extensive investigation, the reimbursement process will be finished within 15 days of the claim being received.
Refund Procedure
- Any relevant refund for tickets purchased online or via a mobile device will be credited to the passenger’s credit card or net banking account.
- Passengers who purchase tickets at counters must show the original ticket in order to receive any applicable refunds at KSRTC or franchisee counters. Refunds of this kind are only available at KSRTC counters after departure time
- Passengers who purchase tickets from master franchisee counters (Bangalore-One) must present the original ticket and proof of identity in order to receive any applicable refund from KSRTC counters alone.
- Refunds for tickets purchased via the websites of the master franchisees (Mobile One and BusIndia) will only be processed through their websites.
The passenger will receive a complete refund if they have not travelled
Reasons:
- Bus leaving more than two hours later than scheduled or not operating.
- An issue in the reservation software caused the ticket data to disappear from the trip sheet.
Refund claims will determine the eligible amount.
Reasons:
- For travelers who have reserved tickets for both the forward and return journeys, cancellation or delayed departure of the forward journey service is possible. The return ticket will be the subject of the refund claim.
- Claims for the difference in price as a result of software faults in reservations, such as a lower refund during cancellation, an excessive rate charged on the reservation ticket (without a discount or concession), a lowered fare, etc.
- Request a refund if the traveler was unable to cancel their ticket because of a software malfunction, an early printed trip itinerary, or a malfunctioning reservation counter at their departure location.
Any fare difference will be reimbursed.
Reasons:
- Instead of the regularly scheduled higher class of service, the passenger travelled by lower class of service.
- The passenger travelled a portion of the route since the service was not provided for the entire distance due to an accident, breakdown, or other circumstances.
Refunds for online and mobile tickets will be started by the AWATAR software and refunded to the passenger’s account in seven days. If a reimbursement is not received within seven days of the cancellation date, passengers can get in touch with KSRTC. Passengers who purchase tickets at counters must show the original ticket in order to get a refund at KSRTC or franchisee counters. Refunds of this kind are only available at KSRTC counters after departure time.
Reason: KSRTC cancelled the service and sent out an email and SMS notification.
Subject to the requirement that the customer should have travelled in the same service by purchasing an ETM ticket, 50% of the basic fee will be reimbursed. The ETM ticket copy is required. If the passenger has not travelled, there will be no refund.
Reason: Because they failed to produce identification during the trip, the passenger was unable to complete the travel using their online or mobile ticket.
Refunds will be made for the 25% of the basic ticket that was spent during the AC-less portion of the trip.
Reason: demands for refunds since the air conditioning failed while traveling.
Cancellation Policy:
- Tickets purchased at authorized franchisee or KSRTC counters may be cancelled at any counter by presenting the original ticket from the counter.
- Tickets that were purchased online or via a mobile device must only be cancelled online or via a mobile device. Refunds for cancellations will only be issued to the credit card or online banking account in question.
- Guest User: In order to cancel an online reservation made as a Guest User, go to www.www.ksrtc.in and select “Guest Users Ticket” in the upper right corner (http://www.www.ksrtc.in/AWATAROnline/preETCancel.do?hiddenAction=GuestUser).
- Registered User: The same user must cancel any online tickets they have purchased by logging into their account.
- Counter e-ticket: To cancel a Counter e-ticket at the counter, you must present identity documentation and the printed copy of your ticket.
- Only the corresponding master franchisee counters or KSRTC counters may be used to cancel tickets purchased through master franchisee counters (Bangalore-One).
- Only the master franchisee websites for Mobile One and BusIndia, where the tickets were booked, may be used to cancel them.
- Hours of operation for the counter: 0700 to 2200. Different locations may have different counter hours.
- Booking and cancellation via mobile or online are available from 2400 hours.
- Tickets may be cancelled up to two hours prior to departure or until the tripsheet for the service for which they were purchased is generated.
About KSRTC:
Karnataka’s quick advancement in all areas of endeavor, KSRTC has shown itself to be the most adept organization at fulfilling the goals of both Kannadigas and residents of Karnataka’s neighboring states. As of March 31, 1997, the Corporation has 19 divisions under its operation: 2 division handled Bangalore’s city services, and 17 divisions handled mofussil services. It included two regional workshops, 108 depots, and a central office located in Bangalore. There were 337 wayside shelters and 1009 pick-up shelters at 281 permanent and 11 temporary bus stations. There were 59033 workers deployed in all, and the staff-to-schedule ratio was 6.22. There were 13273 routes in all, with 9493 schedules, a route length of 9.49 lakh km, and an average of 31.61 lakh km per day of scheduled travel.
There were 602 interstate lines in all, including 282 in Maharashtra, 37 in Goa, 223 in Andhra Pradesh, 33 in Tamilnadu, and 27 in Kerala, that the Corporation ran in reciprocity with the neighboring states. There were 10476 automobiles in total, and the average vehicle usage was 299.6 kilometers. 57.82 lakh passengers were transported on a daily average. The accident rate was 0.22 and the breakdown rate was 0.23. With a net loss margin of 168.1 Ps./Km on traffic revenue, the realized EPKM was 807.3 Ps. and the realized CPKM was 975.4 Ps.
Bengaluru is home to KSRTC’s corporate headquarters. Its operational jurisdiction currently extends over seventeen Districts in the State: Bengaluru Urban, Bengaluru Rural, Ramanagar, Kolar, Chickballapur, Tumkur, Chitradurga, Davanagere, Shivamogga, Mangalore, Udupi, Chickmagalur, Hassan, Mysore, Mandya, Chamarajnagar, and Coorg. The Corporate office, Division office, and Depots comprise the three tiers of the Corporation’s organizational structure. There are a total of 17 divisions: Kempegowda Bus Station in Bengaluru is the only bus station division. The other operating divisions are Bengaluru Central, Ramanagar, Tumkur, Kolar, Chickballapur, Mysore Urban, Mysore Rural, Mandya, Chamarajnagar, Hassan, Chickmagalur, Mangalore, Puttur, Davanagere, Shivamogga, and Chitradurga. 83 Depots, 2 Regional Workshops, 1 Printing Press, 4 Regional Training Institutes, 1 Central Training Institute, and 1 Hospital are all present.
At KSRTC, there are approximately 33995 workers. With a fleet of 8642 vehicles, including 48 electric vehicles, it operates on an average of 27.64 million kilometers per day and generates traffic income of Rs. 1350.75 lakh per day by serving 32.77 lakh passengers. In terms of size, it is the fifth-ranked STU in the country. Starting on January 16, 2023, KSRTC began operating the electric bus “EV Power Plus” under the GCC (Gross Cost Contract) model.
