Return Policy
You have 30 days from the date of delivery to return any part of your order for a complete refund.
Return requirements: Products must be returned in the same state as you received them.
As long as the things are returned in the same condition that you received them, we will be more than pleased to process a complete refund on any item.
Please be aware that you will be charged the regular delivery rate if you utilized the free shipping option (available for purchases over £40) and then returned products for a refund, even though the value of the remaining order was less than £40.
Kindly provide us with your order number and the reason for the return. After that, we’ll issue you a returns authorization code along with the precise return address where your items must be sent back.
It is your responsibility to return the items to us, therefore please save your proof of postage.
We advise utilizing a courier like MyHermes or Collect Plus if you are returning items over 2 kg, as their services are more affordable than Royal Mail.
Though it could take up to five working days during busy times, we strive to handle your return as soon as we receive it.
Only items that are returned and found to be defective, damaged, or those we shipped in error will be eligible for a postage reimbursement.
Process of Return
- Please provide MyShop with your order number and the reason for the return.
- A returns authorization code and the return address will be emailed to you by MyShop.
- Returning the items to MyShop is your responsibility.
Order cancellation is also possible by looking for the order and selecting the “Details” option from the sales > order menu. Orders cannot be canceled once they are shipped or invoiced.
Cancellation Policy
- You will get a complete refund if your order is canceled before it is sent.
- We are not always able to halt delivery if an order is canceled while it is being delivered.
- If we are able to cancel the order and halt the delivery, we will return all of your funds, including the delivery fee.
(With the exception of any additional expenses that might result from selecting a delivery option other than the most affordable standard delivery option available for the items you bought). - If your needless handling caused the loss, we may remove that amount from your compensation for any goods you supplied that have lost value.
Myshop Store Return & Refund Policy
Our refund and return policy is in effect for three days after you place an order for a product on our website and receive mail support from our team.
You can go directly to their profile and make a request to return your purchases.
Our return assistance operates based on your profile; without a profile, no one is able to purchase anything from our website.
Customers who purchase goods from our associate website can request returns through that website if they would like to return their order.
Customers who purchase products from websites other than myshopstore are respectfully asked to review the refund and return policies of those third-party platforms. Should they wish to return their purchases, they must submit a request for a refund or return on those platforms.
We only accept returns and refunds up to three days following product delivery. After three days from the date of delivery of your products, we are unable to provide a complete refund or exchange.
Once you send a return request through your profile, you can send one through goto my order within three days.
Your return request will then be processed, and after the products are picked up, an exchange or refund (based on your UPI ID) will be initiated.
If you placed your order on our website, you may only submit a return request through your profile. We do not accept returns via mail.
If you ordered something other than from our website, kindly confirm that your account on this website is correct and check your website name.
Your item must be unopened and in the same condition as when you received it if you are qualified for a return. Moreover, it needs to be in its original packing.
A few categories of products are not returnable. Food, flowers, newspapers, magazines, and other perishable items cannot be returned. Intimate or sanitary products, dangerous materials, and flammable liquids or gasses are also not accepted products.
Other things that cannot be returned:
- Cards for gifts
- Products with downloadable software
- Several medical and personal hygiene supplies
We need a receipt or evidence of purchase to complete your return.
Do not return your product to the manufacturer, please.
Only partial refunds are given in the following circumstances:
- Book with clear usage indications
- An opened CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record.
- Items that are not in their original state, have missing pieces, or are damaged for causes other than our fault.
- Any item returned after delivery but before thirty days
Exchange
Please email us a return request by going to your profile, my orders, and then return if you would like to exchange your order for one that better fits your needs.
You are then able to send us a request. We are unable to accept email requests.
Gifts
You will be given a gift credit for the amount of your return if the item was shipped directly to you after being purchased and tagged as a gift. You will receive a gift certificate in the mail after the returned item is received.
We will provide the gift giver a refund and let them know about your return if the item wasn’t marked as a gift when it was bought or if they had the order shipped to them so they could give it to you later.
Refund Policy
We will email you to let you know that we have received your returned item after it has been received and inspected. We will also let you know if your refund is approved or denied.
Within a predetermined number of days, if you are accepted, your refund will be processed and a credit will be automatically credited to your credit card or original payment method.
Refunds that arrive late or disappear
- First, make sure you have received your return by checking your bank account once more.
- Next, get in touch with your credit card provider; it can take some time for the refund to appear on your account.
- Next, get in touch with your bank. It usually takes some time for a refund to be posted due to processing.
- After completing all of this, if you
Return shipping
- You need submit us a request for your profile in order to return your merchandise.
- When returning an item, you will be responsible for covering the cost of shipping yourself. The cost of shipping is not refundable. The cost of return postage will be subtracted from your refund if you are eligible for one.
- The time it takes for your replaced merchandise to arrive may differ depending on where you reside.
- You might think about getting shipping insurance or utilizing a trackable delivery service if you are returning more expensive things. We cannot guarantee that the item you return will be received.
