Return Policy:
Customers who buy items through Apple online access a 14-day Return allowance for brand-new unharmed iPhones coupled with original product packaging.
A company direct Return demands the item to arrive with its original packaging intact that includes all cables and adapters and complete sets of instructions.
Apple provides product Return options to customers who expect different quality than advertised but customers need to make Returns within 14 days from purchase date.
The Return policy excludes software-up-to-date memberships together with Apple Store Gift Cards and products related to Apple Developer Connection.
A gift receipt enables the customer to receive an Apple Store present Card that equals both the purchase price and tax and additional expenses.
The security system provided by Apple permits users to protect their devices from theft or loss. Any manufactured software product featuring a license seal cannot be Returned by customers.
There are certain products that Apple will not accept for Return including:
Apple distributes different types of software such as downloads and upgrades along with Apple Gift Cards and developer-related software and opened software programs.
All software Returns are accepted if they remain unused by any computer system.
Customers cannot Return Apple mobile devices like iPhone or iPad once they have canceled their cellular wireless service.
Your wireless carrier’s service cancellation rules differ from each other so you will remain responsible both for your agreement terms and your fees.
IPhones and iPads Returned to the company do not automatically delete their associated accounts.
Return Process
The Return initiation process starts with following the given instructions that require checking commodity codes and declaring exports and providing additional guidance.
- The process to start the Return involves accessing the Order Listing page, selecting the desired product, pushing Start a Return and striking Get Started.
- Start your Return process by confirming the items for Return then print all shipping documents and hazardous material labels before using original packaging to send back the box.
- The carrier maintains the power to perform both drop-off and pick-up services for this package box.
Take the item to an Apple Store
Despite no Returns through AppleCare support, you must visit an Apple Store
The Apple store enables product Returns while Apple Specialists provide assistance to customers.
Use Apple Retail Store Locator for locating the closest retail location. Business Team operates a dedicated service for processing Returns applicable to shipments directed directly to businesses.
Refund For iPhone:
Refunds go ahead after both the item receipt and cancellation submission.
Bank creates credit or debit card Refunds which take no longer than five business days after a customer submits a cancellation request or Returns an item.
Apple Gift Card and older versions of Apple Gift Cards require Refunds to go through an email delivery channel.
Person will process any request for a physical gift card. Profit amounts are Refunded to Apple Account Balance so reimbursements will be sent as an Apple Gift Card through email to customers whose balances reach their maximum payment capacity.
Exchange Policy:
The US-based Apple stores provide item Refund options yet the availability of stores determines the process for exchanges.
Customers should visit apple.com to find product availability and locate nearest stores.
Personalized goods as well as customized Mac setups require specific payment processing through the original payment method.
Apple stores together with Customer Service at 1-800-676-2775 will handle Returns of inaccurate or damaged online orders.
Return a gift
The process of product Return requires following the guidance in Gift Returns through use of your order information or product serial number.
The Return process admits one order worth of items. Pre-purchase shipping labels along with hazmat tags should be placed on the shipping box prior to delivery of the item to Apple with shipment arrangement or drop-off location service.
Users requiring assistance can reach an Apple Specialist through the number 1-800-MY-APPLE.
Refund a gift
Apple Gift Cards permit users to purchase goods and accessories as well as iCloud services and games with their music and movie and TV content selections.
The Apple Gift Cards can be exchanged via phone or at any Apple Store branch or apple.com website and Apple Store app.
