iPhone Return, Refund & Exchange Policy

Return Policy:

When returning an item you bought from Apple online, bear the following points in mind:

1. From the date of delivery, you have 14 calendar days to return an item.
2. Returns to Apple are only accepted for products that were bought directly from the company, whether online or in person. The returns and refunds policies of the various retailers must be followed when returning Apple products acquired through them.
3. Kindly make sure that the item you are returning is in its original packaging, complete with all of the cables, adapters, and instructions that came with it.
4. We firmly think that the things you buy from the Apple Store will make you happy. That’s because we make special efforts to guarantee that they are created and constructed to meet your needs.
5. On the other hand, we acknowledge that occasionally a product might not live up to your expectations. Please take a moment to go over the terms regarding product returns in the unusual occasion that they arise.
6. Returning an undamaged iPhone with its original accessories is possible within 14 days of purchase, and you will receive a complete refund. Important note: You are responsible for your wireless service agreement and any applicable payments associated with your wireless service; returning your iPhone may not immediately terminate or reset your wireless account.
7. You have 14 days from the date of delivery to return any other undamaged merchandise along with its original packing and receipt (or gift receipt).
8. We’ll exchange the item or provide a refund using the original payment method if it is returned within this period.

Apple will mail you a refund check within 10 business days if you return merchandise to an Apple Retail Store for transactions totaling more than $250 in cash, cash equivalent, or checks. Kindly take note of the following:

• Only the nation or region where the product was first purchased accepts returns for merchandise.
• Software-Up-To-Date memberships, Apple Store Gift Cards, electronic software downloads, and any products connected to Apple Developer Connection are not returnable.
• Apple will provide you an Apple Store present Card equal to the present’s purchase price, tax, and other costs if the returned goods have a gift receipt.
• Apple offers security measures that let you guard your device in the event that it becomes lost or stolen.
• Apple may reject a return or exchange of your iPhone if you don’t disable these features before sending it back.
• Software that has been opened and has a seal on the outside of the package with the software license, which you could see before opening, cannot be returned.
• If you disagree with the licensing conditions, you may return software bearing the Apple logo; but, you are not permitted to keep or utilize it in any other way.

Nonetheless, some products are not returnable, and these include:

• Opened software
• Downloads of electronic software
• Products for Up-to-Date Software (software upgrades)
• Apple Gift Cards (which also include iTunes & App Store Gift Cards and Gift Cards from the previous version Apple Store)
• Products for Apple Developers (subscription, technical support issues, WWDC tickets)

Software returns are accepted as long as it hasn’t been installed on any computers. If the seal or label on the software media packing is broken, software that has a printed software license cannot be returned.

Returning an iPhone or iPad – Cancelling a wireless service

Policies regarding service cancellation vary throughout wireless carriers. You are in charge of your wireless service agreement and all relevant fees related to your wireless account; returning your iPhone or iPad may not automatically cancel or reset your wireless account. Kindly get in touch with your supplier for additional details.

Return an Item

Guidelines:

1. Check http://www.apple.com/legal/more-resources/gtc.html for your item’s commodity code.
2. To file an export declaration, go to https://ace.cbp.dhs.gov.
3. To commence your return, adhere to the previously given guidelines.

Take the item to an Apple Store.

• Any American Apple Store will accept returns for the product.
• You can get help with your return from an Apple Specialist. At that point, your refund will be handled.
• Use the Apple Retail Store Locator to find the Apple Store closest to you.
• Orders shipped directly to your business can be returned by contacting your Business Team.

Return the item to Apple by shipping.

• Go to your Order Listing page and enter your Apple ID and password to return an item to Apple.
• You will see the products from your most recent orders after logging in. Click on a product to view the order information page. Proceed by using the Start a Return link situated beneath your item, and thereafter press the Get Started button. Select the “Initiate Your Return” button afterverifying which items from your order you would like to return on the following page.
• After that, print your shipping label and any necessary hazardous labels by reading the instructions and clicking the Print Return Label button. To print new labels for every box you’re shipping, utilize the Print Return Label button once again. When returning a computer, we advise utilizing the original packing.
• Either arrange for the carrier to pick up the box, or you can drop it off at any carrier site.

Refund For iPhone:

A refund is started as soon as we get your goods. We start processing your refund as soon as you file your cancellation request if you canceled a pickup item for which you were charged. Your initial mode of payment will determine how your return is handled:

1. Refunds for credit or debit card purchases are made to the bank that issued the card within five business days of the cancellation request or returned item being received.

• If you have any questions regarding the timing of the credit posting to your account, please get in touch with the bank that issued the card.

• If you use an Apple Gift Card or one of the earlier generations of Apple gift cards to purchase something from Apple, you will get your refund by email in the form of an Apple Gift Card.

• A person will assist you in asking if you would like a physical Apple Gift Card to be mailed to you.

• Refunded to your Apple Account Balance are products that you purchased for with your Apple Account Balance.

• We reimburse any portion of the refund to your Apple Account balance if you paid for any part of the item with your balance and are due a refund for returning or canceling it.

•  If your Apple Account balance is at or close to the maximum limit, we will, nonetheless, reimburse this amount via email on an Apple Gift Card.

Exchange Policy:

You can return your item to any Apple Store in the United States for a refund if you bought it there from Apple. Of course, the availability of the product in-store affects item exchanges. It’s a good idea to use apple.com to see if a product is in stock and then to see if a nearby store has it available for pickup.

Personalized goods (such an inscribed iPad or AirPods) and specially setup Macs are the sole exceptions to the return policy.

These items can only be returned, and your refund will be processed using the original payment method used for your transaction (in accordance with our Standard Return Policy rules). Exchanges are not permitted for these items in-store.

Returns for online orders from Apple that are damaged or inaccurate can be made to any Apple store in the United States or by calling Customer Service at 1-800-676-2775.

Return a gift

Go to Gift Returns and adhere to the guidelines there. You will be required to enter your order number or product serial number. The UPC number on the product package must be included if you choose to use the order number. Right now, you can review the things that are returnable.

One order’s worth of merchandise may only be returned at a time.

Give your contact details and choose Keep sending in your return.

You will find information on how to finish your return on the following page. Attach your pre-paid shipping label and any hazmat labels to the outside of your shipping box by using the Print Return Label button. Subsequently, return the item to Apple by arranging for a pickup from the shipping company or by leaving the package at any of their locations. When we get the item, we’ll let you know.

For assistance with returning a gift, please contact an Apple Specialist at 1-800-MY-APPLE. Additionally, you can return qualified goods to an Apple Store.

Refund a gift

Your refund will be sent to you via email as an electronic Apple Gift Card as soon as we receive your things.

You can buy goods and accessories using Apple Gift Cards, along with a variety of other items including iCloud, games, music, movies, and TV series.

Apple Gift Cards can be redeemed over the phone, at the Apple Store, on apple.com, and in the Apple Store app. Only the nation in which they were purchased is permitted to utilize Apple Gift Cards.