Refund Policy
Refunds of bus tickets are done within seven and twenty one working days with fifteen percent of the basic fare cancellation fee for ticket cancellation between six and sixty days.
There are no provisions for refund no matter how early or at what time one wants to cancel a current booking or even once the bus has departed its first stop.
To apply for refund, please write an e-mail to erefund@mail1.gsrtc.in quoting your e- ticket reference number or the date of transaction.
To obtain a full money back guarantee cancel your booking four hours prior to the train schedule time of departure of the train or before that chart is made. If the ticket has been confirmed the fees for cancellation can be up to 25% of the ticket price, though the minimum fee will be charged anyway.
Airlines must provide one of two options for customers booking at least seven days in advance: or they must allow for complete repayment with no penalty for 24 hours or full repayments with a fee that of.
Tickets sold to clients waiting to be on the next available bus are “standby tickets” that are cancelled and refunded when the bus has left the terminal and no seat has been assigned to the client.
Cancellation charge
Due to emergence of COVID-19, travel restrictions and lot of cancellation cases of tickets, Gujarat government has declared that the public can cancel their tickets only 20 days prior to the desired journey between two places.
To prevent faster refunds, it’s recommended to cancel at least the week prior to the trip. If the ticket has been cancelled within three days to the trip,then an instant reply should be given.
In case a ticket was cancelled on the same day when the trip is to occur, then 50% of charges will be deleted, which then makes it 50% of total cost of ticket inclusive of 10% online charges.
The refund procedure may take about two weeks. Any refunds will not be allowed once the bus has pulled out or changed its station.
