Refund Policy:
- Within 48 hours: Depending on the specifics of the transaction, you might be eligible for a refund. Observe these guidelines.
- Following 48 hours: Developers may be able to reimburse you and may have their own policies and legal obligations. To inquire about a refund and to troubleshoot, get in touch with the developer.
Relevant:
Apps and games are only eligible for refunds when they are returned. It is not refundable if you purchase it again. You won’t be able to access the item if you receive a refund.
The entire purchase can only be refunded if many items are purchased in one transaction. Items from that purchase cannot be returned separately.
Depending on what you purchased, different refund policies apply. To learn more, click on one of the links.
Refunds can be issued automatically if you delete a paid program soon after purchasing it. You will need to repurchase the program if you wish to reinstall it, and you might not be able to get a refund for that purchase.
We often aren’t able to grant refunds if you give your account or payment information to someone else, seem to be abusing our policies, or don’t use authentication to secure your account.
Games, apps, and in-app purchases (subscriptions included)
For the majority of Google Play purchases, Google does not offer returns. But there are several exclusions, which are listed below. The developer can also be contacted directly. In accordance with their policies and any applicable regulations, the developer can handle refunds and assist with purchase-related concerns.
Google TV or Google Play Movies & TV
Try these solutions to resolve playback problems if your video isn’t playing correctly. Please refer to the information below if you would still prefer a refund or if you have a different reason for wanting one.
Return Accessibility:
- Within seven days of your purchase, if you haven’t begun watching it yet, you can ask for a refund.
- Within 65 days of purchase, you can ask for a refund if your movie or TV show is broken, not available, or doesn’t work as promised.
- You might not be able to watch the movie or TV show if you return it for a refund since it might be taken out of your library.
Play Books on Google
Try these troubleshooting procedures if your audiobook or e-book won’t load or play. Please refer to the information below if you would still prefer a refund or if you have a different reason for wanting one.
Return policies for individual purchases and book bundles
Regarding e-book refunds:
- With the exception of rentals of e-books, for which all sales are final, you may seek a refund within seven days of the purchase.
- You have 65 days from the date of purchase to get a refund if the e-book isn’t functional.
- You can only get a refund for the entire bundle if you purchased an e-book bundle.
The following factors determine where you can get a refund for an audiobook:
With the following exceptions, all sales are final:
Customers in South Korea: If you haven’t begun listening to the audiobook, you can seek a refund within seven days of making your purchase.
You are always welcome to ask for a refund if the audiobook isn’t working.
Regarding package refunds:
- If you haven’t downloaded or exported more than one book from the bundle, you can seek a refund for the entire bundle within seven days after the purchase.
- Within 180 days of purchase, you can ask for a refund for any books in the bundle that don’t work.
- You might not be able to read or listen to the e-book or audiobook if your refund is accepted, and it might be taken out of your library.
Refunds for purchases made in multiple quantities, such as “Buy for groups”:
- If you haven’t yet used any of the purchased licenses, you may request a complete refund within seven days of the purchase.
- Within 65 days of purchase, you can request a complete refund if the book isn’t functional.
- Within 30 days of purchase, you may request a partial refund for any licenses that remain unredeemed.
Google Play Gifts
Note that this only applies to Google Play Books that are bought through Google or gifts of Google Play credit. If you bought your present from a third-party store, get refund details by getting in touch with them. Let the buyer know if you would like to return your gift so they may get in touch with us.
Advice:
- Refunds are only available to the original gift buyer.
- It is only possible to give refunds for unopened goods.
- Once the gift is refunded, the gift code cannot be used again.
- Gift cards for Google Play credit are not returnable after the first three months of purchase.
Gift cards for Google Play and Google Play balance
Unless mandated by law (e.g., underage user accounts), Play gift cards and other prepaid Play balance, including cash top-ups, are nonrefundable and nontransferable. The balance of Promotional Play cannot be refunded or transferred.
- If the balance is less than $10, US citizens who have used gift cards or non-promotional gift codes may ask for a refund of their Google Play Balance.
- If certain requirements are satisfied, Brazilian citizens who have used gift cards or non-promotional gift codes may ask for a return of their Google Play Balance. These prerequisites include the sum falling below a predetermined level and the fact that no refunds have been given out for a predetermined duration of time.
- Residents of Korea who have used gift cards or non-promotional gift codes and have leftover Google Play Balance equal to 40% or less of the gift card’s face value may ask for a refund of the card amount.
- Residents of Malaysia who redeemed gift cards or non-promotional gift codes may request a one-time reimbursement of their Google Play Balance in compliance with the Fair Treatment of Financial Consumers Policy.
Please get in touch with us to request a refund if you qualify.
Google Play Credits
Any points you accrued from that transaction will be subtracted from your Google Play Points balance and level advancement if you are able to return an item you purchased on Google Play.
- Your points balance will go negative if you don’t have enough points to make up for the points that were taken away from the refunded item.
- You may drop a level if, after the points are subtracted from your level advancement, you do not have enough points to maintain your current level.
- If you use a coupon to make a purchase and the transaction is returned, you will receive a refund in the form of your original payment method plus the points you used to redeem the coupon. Points must be exchanged for another coupon, if one is available.
- Check out our refund policy if you would like a return after using points to purchase an app, game, or in-app item.
- Play Credit or points donated to charitable organizations are non-refundable.
Google Play Newsstand Individual articles
Purchases of individual magazine issues are not refundable unless the issue is inaccessible or contains a flaw in the content.
Monthly Payments
You can stop your subscription at any moment if:
- The material is not accessible to you, or
- you terminate the subscription during the first seven days.
Advice: We are unable to reimburse subscriptions that have previously expired; we can only reimburse existing subscriptions. A publication that you return could be taken out of your library and unavailable to you.
Use Google to subscribe
Terminating a subscription
- Navigate to Payments & Subscriptions in your Google Account.
- Click Manage subscriptions under “Subscriptions” to modify, pause, or cancel the subscription.
Find out how to modify, pause, or cancel a Google Play subscription.
Requesting a subscription refund
Find out how to ask for a refund after making a Google Play purchase. To seek a refund, you can also get in touch with the Google Play support staff.
For the most part, Google does not issue refunds for Subscribe with Google purchases unless one of three conditions is met: (1) the product is defective; (2) the advantages as advertised on the Subscribe with Google interface; or (3) you have the right to withdraw the purchase in accordance with the Subscribe with Google Additional Terms of Service.
Refunds are typically not possible if you failed to take reasonable precautions to safeguard your account from unauthorized purchases, such as giving someone else access to your account or payment information or failing to use authentication to protect your account.
Purchase under the Google Assistant’s action and refund guidelines
- Within 48 hours: Depending on the specifics of the transaction, you might be eligible for a refund. Observe these guidelines.
- After 48 hours: Developers might be able to refund you based on their own policies and applicable laws. To inquire about a refund and to troubleshoot, get in touch with the developer.
Donations to Google Play
Nonprofits do not accept returns on donations. Get in touch with our support staff if you’re experiencing payment issues.
Refunds in part
Important: Should you choose “cancel immediately,” you instantly lose access to the content and your subscription is revoked.
This policy is limited to users that are Germany or Israel based. You can seek a partial refund and cancel your subscription with immediate effect if you’re based in Germany or Israel. To cancel, choose the option to cancel right away and ask for a partial refund. Then, follow the cancellation instructions. Depending on how many days are left in your subscription, your partial refund will be prorated.
Returns for purchases made at a convenience store with a code
In the event that you use a code to pay for things at a convenience store and then seek a refund, Google Play will return any cash to you in the form of Google Play credit.
Stadia & Youtube
Refunds Timeline
Google Play refunds are issued back to the original payment method used for the transaction. Depending on how you paid, refunds take varying lengths of time.
Check your Google Pay account to see the status of your refund if it takes longer than anticipated. Should the status be “Refunded,” your payment method will show a credit. In the event that the status is “Cancelled,” there will be no credit on your payment method because the order was never charged.
Make a refund request for recent purchases.
- In the event that you purchased an app or made an in-app purchase less than 48 hours ago, you can use Google Play to obtain a refund.
- If you purchased any media, including books, movies, or other content: Check the policy below to see if you can get a refund more than 48 hours after making your purchase.
- Although it may take up to four business days, you will often receive a verdict in one business day.
Verify a refund request’s status
You may monitor the progress of your refund request by visiting the Google Play website or using the “Request a refund” option above.
