RETURN POLICY
Cancellation Policy:
When a customer cancels four hours before departure Goair will carry out a partial refund using agency funds by deducting airline cancellation fees.
Customer-initiated Cancellations made up to 4 hours before departure or after departure:
The process to refund unused tax amounts will be handled through agency fund transfer procedures by Goair.
Goair suspends the flight:
All such flight reservations trigger Goair to provide a total refund back as a credit shell.
Process for Cancellation/Claim Refund:
Consumers need to use EaseMyTrip MyBookings along with Goair’s website and app and phone center to cancel their booking. The refund process for Goair website and contact center bookings requires customers to use EaseMyTrip My booking for payment recovery.
Amendment/Rescheduling Policy:
Customer-initiated changes made up to 14 days prior to departure:
A free single itinerary modification is allowed by Goair. Customers have the option to modify their travel plans until February 28th 2020 by paying applicable price differences.
Modification requested by the client within 4 hours and 14 days before to departure:
There is no authorization for any form of free modification by Goair. Travelers should pay additional costs due to fare difference while changing their departure date through GoAir service.
Customer-initiated modification made four hours or after the departure date:
Customers cannot reschedule flights with Goair.
REFUND POLICY
Customers can receive a full refund through their initial payment system. Customers who need help due to canceled flight disruptions can count on our support while we do our best to assist them.
What fees apply to reservations that are cancelled:
A cancelation made with GoAir must happen at least two hours before departure and will lead to a charge of INR 2,950. Lost taxes and fees can be refunded when reaching up to 70% of the ticket value.
Passengers whose tickets become resold will get complete reimbursement of the base fare although not exceeding 95% of the entire ticket amount.
Cost breakdown for refundable airline tickets:
Airline ticket costs refer to the base fare which represents actual transport price between A and B.
Processing fees were once used for ticket printing and distribution until travel agencies took their place in 2004. The fees known as transaction fees operate as bank transfer payment charges.
Refunds for cancelled airline tickets:
Any airline that learns of ticket cancellation will return all costs related to airport levies in addition to security charges and fuel escalations.
Airports as well as other parties receive most of the collected fees. The airline remains responsible for bearing fuel surcharges because they do not transfer management of these costs to other parties.
Ticket purchase expenses as well as transaction fees will not be reimbursed to clients. The airline must provide details about these requirements because failure to do so requires a 95% ticket price refund to the ticket holder.
