Return Policy:
Customers can Return unused and unworn products at GIVA within a 30-day period without facing any inquiry from the company.
Personalized jewellery and perfumes together with candles and coins and utensils and God idols are excluded from the Return Policy.
Checks on Returned items trigger the process of Refund releases.
Return Process
The company provides a Return Policy of thirty days for items accessible through their website or application though customers need to be available to accept reverse pick-up from the delivery partner who must receive active call contact.
The delivery process will begin again if delivery staff members need to cancel the reverse collection.
The company grants reimbursement up to Rs. 70 when it requires a different delivery service for Returns.
The customer must transport their Return jewellery to the warehouse facility. Market uses 360-degree package unpacking video footage to establish proof of item absence or missing contents during the first 30 days of the delivery.
Personalized as well as custom-made items qualify for a Return only when they show signs of damage or spurious nature.
Refund Policy:
All product Return processes in Aaina Jewel require seven to ten working days for completion.
The pricing displayed on websites or applications can be determined based on the typical weight of the products. A price adjustment will occur when actual weights of delivered goods differ from the ordered weights.
Customers maintain 24 hours to cancel orders yet they need to cover prepayment costs of COD transactions.
Customers must request short collections within 48 hours through which the company reimburses all collected amounts beyond the requested amount.
Services for verification need both the initial purchase document and every certification to prove authenticity. Customers who possess gold jewellery pieces featuring diamond details qualify for every available company offering.
GIVA extends a 5-year lifetime plating service to consumers who buy jewellery through stores or the website or by using the mobile application in India.
Exchange Policy:
You can request diamond or solitaire or pearl or gold Exchange service while benefiting from the same Policy that exists for Returns.
The original price produces 100% credits however all costs except for GST and making fees will be subtracted.
The Exchange credit amount creates two options for customers either going toward new orders or transferring to the GIVA Wallet account.
Lifetime exchange & buyback
The purchase of jewellery through GIVA Indian outlets or digital channels comes with a complete product Return or exchange option during the first thirty days after purchase.
Gold coins do not qualify under the Policy timeframe while it extends to up to five years from purchase date.
The company retains the right to change repurchase and exchange pricing when detecting product flaws or defects and they can refuse acceptance under serious circumstances.
