Returns Policy:
Customers have 48 hours from delivery to initiate product Returns at FirstCry without eligibility for either Exchange or replacement because reasons like out-of-stock or failed pick-up exist.
A customer needs to Return their product along with its original packaging which should include all accessories including bonuses.
The company remains free of responsibility for any property losses or stolen merchandise due to wrong product delivery. Quality control parameters should be checked through a door-to-door inspection following merchandise pickup by the customer.
A separate Return request can be submitted while the given Return window remains active. The customer is obliged to pay Rs. 50 for Return shipping in situations where they decline Exchange or replacement.
The order coupon code and promotional offers become invalid when customers Return even one item from their purchase. Firstcry.com kiosks possess exclusive rights for eligible goods replacements or Exchanges.
Process of Return
The Order History page allows customers to select an item for Return and they must click the Return link to initiate the request process.
A delivery team will come to get the package during 4-5 business working days. The Return tracking system is accessible through the Order Details section and the Manage Returns subsection.
The Policy does not allow Refunds when customers choose product replacements or Exchanges.
Process of Self Return work:
The Order Detail page contains a link to Return which enables users to request package Returns by adding necessary details.
Place the package at our warehouse through a delivery service and submit AWB number with delivery firm details and scanned receipt in Manage Returns before continuing the process within seven days.
The processing of Refunds starts after you confirm all necessary information.
Process of Cash Refund:
Users seeking a cash Refund should begin in Cash in My Account where they should click the Cash Refund tab and select “Refund Amount Back To Me” before proceeding with the given instructions.
Estimated Reverse Pickup Time:
Customers can choose reputable courier services for Pin code pickup with delivery times of 4-5 business days for reverse pickup.
Unforeseen logistics problems may cause delivery delays even though FirstCry accepts no responsibility for any such issues.
Refund Policy:
Customer Refunds for products become available after the Returned item passes quality assurance testing.
The form of Refund depends on the method through which customers made their payments.
The Return of customers’ items is mandatory to obtain their new product since no Refund occurs for Exchange or replacement processes.
Customers have two options for Refund payment which include their original payment source and Firstcry cash Refund.
Customers may receive their full Refund through original source transfer or Firstcry cash Refund method. Once payment occurs through cash at delivery the monetary funds will be delivered to the bank account the customer selects.
The purchased Club Cash will Return as a deposit to the customer’s wallet. Customers who have scheduled a pick-up service do not receive shipping costs as those expenses remain non-reimbursable.
Money used from gift certificates or guaranteed savings offers will be transferred back to Firstcry Cash Refund Account.
Firstcry keeps the right to deduct proper funds from customer accounts when delivery pick-up service gets declined and merchandise remains unreturned.
The wallet payment systems Paytm and MobiKwik will send money back to customers through their primary payment methods.
Exchange Policy:
Customers who receive unsatisfactory products from FirstCry have the option to request either Returns or Exchanges.
Customers need to ask for a Return by the stated period following delivery yet they can also submit requests if the time limit has expired after getting their order.
The product conditions require being unused as well as having all original tags intact and being unopened, unwashed and untorn.
The item needs to be sent back in its original manufacturer’s product box together with all accessory items and user instructions and warranty cards. The Refund process stops if the product Return criteria go unfulfilled.
Products requiring quality assessment will get checked at the doorstep while the company sends the replacement or Exchange items through mail delivery to the customer’s address.
Customers who receive products that are neither eligible for Exchanges nor replacements have the right to send back the product by staying within the mentioned Return period.
