About Firstcry:
At Firstcry, we want every customer to be completely satisfied. We are available to assist you if you are unhappy with the goods for any reason.
The following contains the relevant policy details for the products offered on FirstCry:
The replacement/exchange policy that was posted on the product/combo page at the time the order was placed will take precedence for all products. A product’s return, replacement, or exchange policy may alter based on business needs; in such cases, the policy in effect at the time of order purchase will apply.
Returns Policy:
You may return the product during the return window after delivery if it is not eligible for a replacement or exchange for any reason, including that it is out of stock, that the product’s return pick is not available, or any similar reason.
Kindly send the item back in its original packing, complete with all accessories and bonuses. Please make sure the product is correctly packed when returning it. Please be aware that FirstCry will not be liable for any loss, damage, or theft resulting from an incorrect product that you give to our courier service partner.
Certain products might be subject to a doorstep quality control inspection when they are picked up. The courier partner may verify that the garment is used or unworn and that the quality control parameters—such as the same brand, style, color, size, number of pieces in the pack, same brand box packaging, and same box packaging in undamaged condition (resalable)—are met. The product return request might be delayed if any of the requirements are not fulfilled. Please be aware that if the product’s return window is still open, you may submit another return request.
Your replacement or exchange product will be mailed to the location you provide after the original product(s) have been received at our facility and the quality check has been completed. If you would like to return an item, your reimbursement for the original product(s) will be processed, if applicable.
If the client refuses to accept the replacement or exchange product(s) once it has been dispatched to them, or if the customer refuses to accept the original order with products that are only eligible for replacement or exchange, a fixed shipping charge of Rs. 50 will be assessed.
The coupon code or promotion will no longer be valid on the order if some or all of the products that were initially included in an order that was placed using it are returned. Furthermore excluded from the return calculation is the advantage of the discount or deal. In the event of a replacement or exchange, the new order will be eligible for the same discount or offer that was used for the initial order.
In the event that a Furniture product is delivered to you differently than what you bought, has flaws, is missing parts or components, is damaged beyond repair, or is not functional, you may be able to return it within 48 hours of delivery.
Only goods bought at Firstcry.com stores utilizing the kiosks can be returned there. We won’t accept returns for anything bought at the kiosk via the website. At this time, only products bought online are eligible for replacement or exchange—in-store purchases are not.
If you cancel a return request for a product that was connected with a free product, the free product may also be canceled if it hasn’t been shipped or isn’t in route to the customer’s specified location (even if the return request is cancelled).
Process of Return work:
- To initiate a return request, navigate to the Order History page and choose the order number in question.
- Next to the item you wish to return, click the Return link.
- Proceed through the screens, enter the necessary information, and send in the request.
- In 4-5 business days, our delivery staff will come get the package at your door.
In the Manage Returns area or on the Order Details page, you may track the progress of your return request against the product.
In the case of returns, the Cash Refunds section contains information about refunds.
If a replacement or exchange is made, no refund will be issued; instead, the customer will receive the replacement or exchange product(s) following the pickup and quality inspection of the original item.
Process of Self Return work:
If you would like to deliver us the product in one of the few specific pincodes where we are unable to pick it up, then follow these instructions:
- Select the product you wish to return by clicking the Return link located next to it on the Order Detail page under Order History.
- Proceed through the screens, enter the necessary information, and send in the request.
- Forward the package to our warehouse via a nearby courier.
- In the Manage Returns area, enter the AWB number, the name of the shipping firm, and the scanned receipt.
To finish the return procedure, please enter the information within the Manage Returns section within 7 days of the start date. If the necessary information is still missing after seven days from the start date, the return request will be immediately closed.
We will start the refund procedure as soon as our team has confirmed the AWB number and the shipping company’s information. For further information, please see our section on refunds.
Process of Cash Refund:
Please take the following actions to ensure that your bank account receives the cash refund:
- Go to Cash in My Account and select the Cash Refund tab.
- Select “Refund Amount Back To Me” from the menu.
- Kindly complete the request by following the screens.
Estimated Reverse Pickup Time:
- For all Pin codes where, reputable couriers offer pickup services, the reverse pick-up time will be completed in 4 to 5 business days (not including Sundays and other holidays).
- Nevertheless, occasionally, there may be unanticipated delays in the pickup of your product due to unforeseen logistics issues that are outside of FirstCry’s control; in these cases, FirstCry is not responsible and asks users to cooperate while it works to minimize such instances.
Refund Policy:
If a product is being returned, the refund procedure will start as soon as we have it back at our facility and have finished all quality assurance and verification on our end. Depending on the payment method the consumer used while submitting the order, the refund method may change.
No refunds will be given for exchanges or replacements; instead, the customer will only get their new item(s) once the old item(s) has(have) been returned.
During the refund process, you can select the transfer mechanism that you want. Choose the Refund mode
- Original Payment Source
- Firstcry cash Refund
There are two ways you can get your money back for the full amount you paid for the good or service, using any of the available payment methods:
- Original source transfer: The money will be reimbursed to the original source from which the consumer made the payment when placing the order. For example, if a debit card was used for payment, the money will be returned to the bank account that the consumer linked the debit card to when they made the original purchase.
- Refund for FirstCry Cash: Your FirstCry Cash Refund Account will be credited with the amount. For instance, if a customer pays for an order of Rs. 400 using a credit card and another Rs. 200 through Firstcry Cash Refund, then Rs. 400 will be credited to Firstcry Cash Refund.Please be aware that there are no refunds for the platform and convenience fee, COD fees, or shipping costs.
We will return the money to your preferred bank account if you paid with cash on delivery. During the return process, bank information will be collected. Please be sure the information you enter is accurate.
Funds sent to an unauthorized recipient are not Firstcry’s responsibility, nor will it verify a bank account number.
The Club Cash that you used to make the purchase will be returned to your Club Cash balance.
Your Club Cash account will be credited with the amount of Club Cash you earned on the product.
If we have organized the pick-up, you will not receive a refund for the shipping costs, platform and convenience fees, or COD fees. If you choose to return an item on your own, we will pay back the return shipping costs up to 10% of the purchase price, or Rs. 100, whichever is less. Please upload the scanned copy of the receipt in the Manage Returns area to accomplish this.
If a gift certificate or guaranteed savings offer were used to make the payment, the money will be returned to the FirstCry Cash Refund Account. In case you require it to be credited back to your bank account, kindly adhere to the instructions provided in point (3) above.
If you used EMI to purchase an order, you will receive a refund to the bank account of your choosing. The reimbursement process will need the collection of bank details. Please get in touch with your bank if you have any questions about the amounts charged on your credit card or about the foreclosure or pre-closure of your EMI transaction.
Depending on how you paid for the product, Firstcry reserves the right to withhold the appropriate amount from your Club Cash or Firstcry Cash Refund accounts if the pick-up is refused or the merchandise is not returned and you have already received your money back.
Payments made via wallet gateways such as Paytm, MobiKwik, and others will have their money returned to the original payment method.
FirstCry reserves the right to levy a small fee of INR 25/-per return request, or any sum that FirstCry may decide from time to time, depending on the customer’s return history. If the customer’s return rate has been noticeably high.
Exchange Policy:
If you are unhappy with the product, you can return it or exchange it for a different one (for the appropriate reasons) within the allotted time frame after the chosen range of products is delivered (depending on availability).
If the timeframe hasn’t elapsed, you can submit a request after the product has been delivered by going to the Order History > Order Details Page and clicking on the Replace or Exchange button. Then, submit the request by following the same procedures as the Returns Flow. Please be aware that at FirstCry, we only currently offer replacement or exchange for the chosen product or products. Check the product information / combination page to see if you qualify for a replacement or exchange.
We will validate the request after it is submitted. We will try to pick up the original product or products after approval. In order for a refund to be successfully processed, the product must be unused, unwashed, untorn, and complete with all of its original tags still attached. It must also be returned in the original manufacturer or brand packaging (just like it was shipped to you), along with any original accessories, user manuals, and warranty cards (if applicable). If any of the aforementioned return guidelines are not met, we will not be able to process a refund for the returned product.
Certain products might be subject to a doorstep quality control inspection when they are picked up. The courier partner may verify that the garment is used or unworn and that the quality control parameters—such as the same brand, style, color, size, number of pieces in the pack, same brand box packaging, and same box packaging in undamaged condition (resalable)—are met. The product exchange or replacement request may be delayed if any of the requirements are not satisfied. Please be aware that if the product’s replacement or exchange window is still open, you may submit another return request.
- The replacement or exchange product will be mailed to your address after the original product(s) has(have) been received at our facility and the quality inspection has been completed. On the same Order Details Page, you may monitor the delivery of the replacement or exchange order.
- You may return the product within the allotted time frame after delivery if it is not eligible for a replacement or exchange after delivery for any eligible reasons, such as the product is out of stock, the return pickup is not available, your pincode is no longer serviceable for delivery, or any other similar reason.
