Fire boltt Return, Refund & Exchange policy

Returns & Replacement Policy:

Boltt will only offer a replacement if one is asked for and granted within 7 days after receiving your order, subject to the restrictions listed below.  If there is a sizing issue, Fire-Boltt is not obligated to replace the order.

1. Received the incorrect item.
2. Received a damaged product.
3. You can return the goods for a replacement or refund if it is defective.

In certain situations, we demand that:

• No items be installed or used.
•  Every item that was sent inside the package needs to be given back. No part of the shipment that is missing will be accepted.
• Customers may cancel orders and receive a full refund within 15 working days if the product delivery takes longer than anticipated (exceptions include natural disasters, delays caused by logistics partners, customer unavailability, etc.).
• A refund will not be granted in these cases.
• We assume no liability for any refund delays resulting from bank delays, natural disasters, or national holidays.
• Production Error and Damage with images of the damaged product serving as evidence
• We will make arrangements for a reverse pickup under 3. and 4. Refunds or exchanges will only be handled if the goods, including its packaging and accessories, has been received and verified. If any products (including the box) go missing or are damaged, the cost of those items will be deducted from the advance payment you made, and the remaining amount will be returned. In the event that a replacement is required, the price of any lost products must be covered before the replacement product is shipped.
• If the customer is dissatisfied with the appearance or sound quality of a defect-free product or if physical damage is not reported within 24 hours of receiving the goods, no refund or replacement will be issued.
• Refunds or replacements will never be given for defect-free products based on appearance, feel, or slight variations in color, tone, or sound quality.

How to return?

Please send us an email at info@smartech.sg if you would like more instructions on how to return your item. Please be aware that after getting the return instructions, the consumer has 14 days to return the items.

1. Make sure you have proof of purchase, such as your email confirmation, when returning an item. The item (as well as any bonus items included with the purchase) must also be:

We will email you to let you know that we have received your returned item after it has been received and inspected. We will also let you know if it is approved or denied. Refunds that were made with a credit or debit card may take up to 7 days to post to your account. Refunds from PayPal may take up to 30 days.

In the event that your return does not comply with any of the aforementioned requirements,

we reserve the right to reject it or to impose a restocking fee of up to 15% of the original purchase price.

Cancellation:

How can I cancel my order?

• You can cancel your order by denying delivery if the item hasn’t arrived yet.
  We will start the refund procedure as soon as we receive the original product from the courier.
• Order cancellations typically take two working days to process. The cancellation will be communicated to you via phone or email. Once the product is returned to our warehouse, the cancellation and refund process will take about 7 working days to complete, if the item has already been shipped.

Replacement Request:

We will email you to clarify the entire process if a replacement has been requested. After we receive the original item from you, it will begin.

Damaged Item Replacement:

• Please notify Boltt Customer Service right away if there is any visible damage to your product when it arrives. Please send us an email at infocare@boltt.com along with your order ID and product photos. Boltt is going to send someone else.
• Please refuse delivery of the product and open a ticket at infocare@boltt.com with your order ID if you think the packing for your order has been tampered with or damaged before delivery. Boltt is going to send someone else.

Exchange:

• Exchanges are subject to the state of stock. In the event that an exchange is not possible, shop credit may be issued or a refund may be processed using the original payment method. Note that a consumer may only receive one replacement.

Return and Replace the product:

The original accessories and packing for a replaced product will not be included. Fire-Boltt will acquire ownership of all replaced products under this limited warranty.

The following documents must be presented when making a warranty claim:

• The Boxed Device
• The original proof of purchase, which unambiguously states the seller’s name and     address, the date and location of the transaction, the GST number, and, in the event that the goods is serialized, the valid serial number.

If Fire-Boltt is unable to replace or repair a product during its warranty, it may choose to provide a product with comparable features in the case that the product has become obsolete for whatever reason. In this case, Fire-Boltt’s judgment is final.

Regarding Replacing Products:

• If a problem arises during the first seven days after delivery, the replacement unit will be authorized.
• Any complaints made after seven days from the replacement unit’s delivery will not be accepted.

About Fire Boltt

Boltt creates high-end fitness, fashion, and audio products with cutting-edge technology. Boltt has been highlighted in major media & press journals and has won numerous notable awards, such as the Frost & Sullivan Companies to Action Award 2017 in the wearable technology category. It has presented its answer on well-known tech sites like Tech Crunch and CES and received prizes for it. Smart wearables, lifestyle shoes, True Wireless earbuds, Bluetooth speakers, Bluetooth earphones, and headphone software were among the main product categories.

The world’s first gaming, entertainment, fitness, and rewards ecosystem is called Boltt Play App. By engaging in different activities within the app, such as walking, watching videos, listening to music, playing games, etc., users can earn coins. Double your music revenue by connecting Boltt Audio Devices to the Boltt App! After that, coins may be redeemed for branded goods and experiences from the Boltt Play App’s sizable in-app store.

Savex Technologies operates Fire-Boltt in India. The third-biggest technology distributor in India is called Savex.

We are working hard to provide you the right help as soon as possible. If you have any questions or complaints about your hardware or software, please take the actions listed below:

Step 1: Fill out the necessary information by clicking the “Register an Online Complaint” button.
Step 2: For your complaint or inquiry, a ticket number will be generated so you may follow the next steps.
Step 3: Within 24 to 48 hours, our support team will respond.
Step 4: Within 7 to 10 days, you will receive a resolution regarding the exchange or refund.

Delivery & Shipping

1. Only the address provided at the time of purchase payment may be used for shipping for each order. You will need to place numerous orders if you want things shipped to different addresses.
2. We try our hardest to guarantee that every item in your purchase ships out three working days after the date of the order. However, during holidays, sales, or other mitigating circumstances, it may take up to five or more working days in certain cases.
3. Orders are handled Monday through Saturday. Sunday orders will be processed the following day.
4. Fire-Boltt exclusively works with reliable courier partners to guarantee that your order arrives at your location promptly and safely.
5. Despite Fire-Boltt’s best efforts, product availability or other factors may prevent all goods from being shipped together in a single purchase.
6. Kindly give your order 7 to 10 business days to arrive.
7. You will receive a delivery confirmation with your tracking ID as soon as the merchandise is shipped. By visiting the website, you can track your order using this ID. This will provide you with the current shipping status and an estimated time of arrival for your item.
8. Upon delivery, goods must be signed for. Products signed by someone other than the person placing the purchase at the specified address at the time of the order are not covered by our guarantee.
9. We do not accept liability for incorrect addresses submitted at the time of order placement because the card holder authorizes the transactions.
10. We also do not accept liability for damage to merchandise that is sustained after delivery.

Technical and Servicing Support

1. Fire-Boltt’s Service Centers, Authorized Service Partners, will handle any repairs or replacements.
2. All customers of Fire-Boltt will receive general service and technical support in compliance with current policies regarding service and technical support, which may differ depending on the product.
3. Whether covered by warranty or not, the time needed for repair or replacement as well as for transit will not be subtracted from the guarantee duration.
4. Fire-Boltt maintains the right to periodically update the terms and conditions that apply to both its standard and optional service and support packages. Until the goods and/or service have been paid in full, no service or support will be given.
5. All general repairs, except device death, battery backup problems, and display line faults, will cost the customer Rs 200. The fee of Rs 300 would still apply to the display line issue.
6. Coverage of the aforementioned expenses
7. Customers who report the aforementioned problems within the first seven days of purchase will receive a replacement product at no extra cost.