Returns & Replacement Policy:
Boltt provides Replacement service for customers who submit their order within 7 days under specific conditions.
The company avoids order Replacements regardless of sizing problems or incorrect product delivery.
The company provides both Refund options and Replacement services for items that are defective.
Customers who use the service must keep all items inside the package and should not start using products before order cancellation in cases where delivery takes unexpected time.
The Refund or Exchange process at Boltt operates only when customers Return the merchandise together with all packaging materials and accessories.
A Refund or Replacement for products will not be given after a 24-hour time period has passed without reporting product defects.
The Replacement warranty from Fire-Boltt requires the original purchase receipt and packing box to obtain service.
Fire-Boltt will provide consumers with a comparable product instead of their purchased item when it cannot be Replaced.
During the warranty period starting from delivery up to the first 7 days the company will accept complaints but complaints made after this time will not be processed.
Return Process
You need to email [email protected] for correct Return instructions. Each Return needs to contain unused products which retain their original packaging along with refraining from damage while being suitable to resell and free from contamination.
The customer must provide both the order number and the specified Return ID. Essential information about received and inspected items will reach your email.
The Refund duration reaches 7 days when using credit or debit cards whereas PayPal will take 30 days.
An Item Return that fails to meet specified requirements might lead to rejection or might trigger restocking fees set by the company.
Cancellation Policy:
When cancelling an order customers need to refuse newly-delivered merchandise until a Refund begins after receiving the original shipment.
The cancellation process includes a two-day processing time but shipped items require seven days for completion.
Replacement/Exchange Request:
Boltt Customer Service will communicate through email to outline the Replacement procedure. Report all product damage to Boltt Customer Service right after delivery to receive proper assistance.
Opening a ticket is necessary whenever packing arrives damaged or shows evidence of tampering.
The Exchange process depends on stock availability and shop credit or Refund will be provided when stock is not available. Every customer receives only one Exchange product allowance.
