Fabindia Return, Refund & Exchange Policy

Return & Exchange Policy

Each of our products is individually handmade by skilled artisans in rural India, giving them a tiny variation from one another.

A handcrafted product will not exhibit consistent consistency like a machine-made product, so an irregular weave, print, or stitch should not be interpreted as a flaw. By definition, handlooming entails a magnificent lack of consistency.

Fabindia guarantees the quality of its products despite these factors, and if for any reason you’re not happy with your purchase, you can exchange it, return it, or get a refund (for products that qualify).

The following exchange, return, and refund policies only apply to domestic orders purchased online via www.fabindia.com; they do not apply to purchases made at physical stores or through any other third-party platforms.

Within 15 days of delivery, Fabindia offers exchanges, returns, or refunds for item(s), with the following exceptions (non-returnable/not exchangeable products):

Exclusion List

• Dupattas, Saris Shawls, Mufflers, Stoles, and Scarves
• Wallets, Belts, and Bags
• Pieces of furniture
• Organic Cuisine
• Products for Personal Care and Beauty
• Interior Design & Lighting
• Cutlery and Kitchenware Items
• Gift Boxes & Stationery
• Already-packaged Presents
• Personalized Items
• personalized kurtas
• Jewels
• Undergarments

Exchanges of item(s) from this exclusion list are only accepted within 15 days of purchase if there is a manufacturing problem that is discovered after a careful quality check procedure or if the item(s) you receive do not match what you ordered.

To schedule an exchange, return, or refund request, give us a call at +91 8010488888 or send us an email at [email protected] within 15 days of the delivery date.

If, within 48 hours after delivery, you discover that any item(s) is/are damaged, missing, or has a manufacturing flaw, please contact Customer Care by email.

The above-mentioned item(s) may be exchanged or returned, but only provided the following requirements are met.

• The item(s) are returned in a saleable condition with the barcode and MRP tags still attached. They have not been worn, cleaned, altered, or destroyed.
• The determination of whether an item or items appear worn, cleaned, altered, or have damage after purchase belongs to Fabindia.

Policy for Reverse Pick-Up

We provide our clients with an easy-to-understand Reverse Pick-up policy. We cherish our consumers during the whole Returns & Refunds process, not only at the point of transaction. Our policy has been carefully crafted to streamline procedures, reduce waiting times, and provide you peace of mind regarding your purchase.

1. If you would want your returns or exchanges processed as soon as possible, please provide your order number in the subject line.
2. It is imperative that you pack any returned items securely and safely to avoid any potential loss or damage during transit.
3. After the request is made, the item(s) for reverse pick up will be picked up in five business days.
4. However, within 24 to 48 hours after the date of the return request, please contact our customer support team by phone or email if there is any discrepancy regarding the reverse pick up by our logistics partner.
5. If you don’t report the problem within the allotted period, we might not be able to investigate further, which could lead to us rejecting your complaint.
6. Your request for a refund or exchange will be handled once the item(s) have been received.
7. If you are exchanging an item, your replacement order will be shipped to you within three to five business days of our receiving the previous shipment.
8. The customer will have to return the item(s) back to us in certain situations where reverse pick up is not possible due to certain pin codes. The original invoice’s reverse shipping address will continue to be used.
9. There won’t be a refund if the consumer self-shipped the item or items and the box is lost in route.
10. Reverse pick is not available outside of India.

Claiming Refunds For Credit Card/Debit Card/Net banking or Paypal Transactions: 

1. Refunds will be issued back into the original payment method if you used a credit card, debit card, net banking, or Paypal. This is because the charge on your credit card or account was made online when you made the purchase and approved the payment. 
2. Banks typically take 4-5 business days to process refunds after we successfully initiate them. 
3. Refunds will not be granted if a customer ships their own items and the package gets lost in transit.

For Transactions Using Cash on Delivery (COD):

• Refunds can be made by gift cards, bank account transfers, or e-vouchers.
• Within the validity period, E-Voucher refunds can be used to your subsequent Fabindia purchases.
• Refunds to bank accounts will be completed in seven to eight business days (pending approval during the quality check).
• Payouts to bank accounts belonging to third parties are not possible. The name on file for the bank account holder and the customer initiating the refund must match.
• Orders with COD are not eligible for cash refunds.
• Only until we have physically received the returned shipment will we begin processing refunds. Therefore, in the event that a customer ships the item(s) themselves and the shipment is lost in transit, refunds will not be given.

In the event of international shipments, no refunds will be granted if:

• An old or erroneous delivery address is given.
• Three times the courier tried to deliver the package.
• Recipient denied the package.

About Fabindia:

Fabindia is India’s largest private platform for products that are made from traditional techniques, skills and hand-based processes.

Fabindia links thousands of craft based rural producers to modern urban markets, thereby creating a base for skilled, sustainable rural employment, and preserving India’s traditional handicrafts in the process.

Fabindia’s products are natural, craft based, contemporary, and affordable.

innovative goods, a helpful, just, and fair connection with our manufacturers, and the preservation of the high caliber that underpins our reputation.”
— Bissell, John

• To guarantee that our clients are satisfied with the goods and services we provide and that they always feel like they are receiving excellent value for their money.
• To create, produce, and market goods that have inherent value derived from their unique designs, expertise, care, and craftsmanship.
• To uphold our dedication and reputation as a moral and reliable company that supports an inclusive capitalist community model centered around stakeholders.