Return & Exchange Policy
Fabindia conducts their operations through handmade products made by skilled artisans in rural India while recognizing poor product consistency.
Customers can obtain product quality guarantees from Fabindia while the company provides the option to exchange or return goods that make them dissatisfied with their purchase.
The policies apply exclusively to orders purchased through the website in India and the timeframe for returns extends to 15 days following delivery before these policies become effective on non-returned exchangeable products.
Exclusion List
The company permits exchanges of faulty items or mismatched purchases made within 15 days following purchase.
The exclusion policies at Fabindia pertain to dupas, shawls, wallets, belts, bags, furniture, organic cuisine, personal care, beauty products, interior design, lighting, kitchenware, gift boxes, stationery, gifts, personalized items, jewelry and undergarments.
If, within 48 hours after delivery, you discover that any item(s) is/are damaged, missing, or has a manufacturing flaw, please contact Customer Care by email.
The above-mentioned item(s) may be exchanged or returned, but only provided the following requirements are met.
Customers can return the items to Fabindia in an unaltered state and with both barcode and MRP tags intact. All returned items remain as received by the company since they have not undergone cleaning, alterations or destruction or removal of their barcodes and MRP tags.
The evaluation process regarding worn appearance or cleaned condition or alteration status and damage to items after purchase rests with Fabindia.
Policy for Reverse Pick-Up
The Reverse Pick-up policy from the company enables customers to obtain streamlined refunds and returns services thus enhancing their satisfaction.
Return processing starts by using the order number then secure package preparation. The company will arrange for item pickup throughout five regular business days.
Contact customer support immediately after discovering any disagreement about your order within 24 to 48 hours. Inform the company regarding problems as soon as possible after the designated period.
The return or exchange process begins after the customer delivers their items to Return Optimus.
Active reverse pick-up options do not exist when dealing with restricted pin codes and customers will not receive refunds if their delivery box gets lost by the shipping company. The reverse pick service does not extend to any location outside India.
Claiming Refunds For Credit Card/Debit Card/Net banking or Paypal Transactions:
The refund process for payments made by credit card, debit card, net banking and Paypal takes four to five business days for the bank to process it. Customers are ineligible to obtain refunds when their shipments get misplaced during delivery.
For Transactions Using Cash on Delivery (COD):
Customers can obtain refunds by choosing between gift cards or bank transfers or e-vouchers and E-Voucher refunds provide future use for new purchases.
The process for bank account refunds requires seven to eight working days’ time while third-party payment methods are prohibited from use.
The COD payment method excludes the possibility for customers to receive their payment money back. The refund process starts only after the company receives your returned shipment physically.
In the event of international shipments, no refunds will be granted if:
- A shipment delivery failure occurs due to using an outdated or wrong delivery address.
- The package delivery attempt was carried out thrice by the courier.
- Recipient denied the package.
