Refunds Request:
The ticket refund policy includes a full reimbursement for cancellations made within 24 hours after purchase if your booking took place seven days before your flight departure date.
The Global Contact Center or any nearby office provides the channels for requesting refunds.
Make an online refund request:
To seek a refund, go to etihad.com/manage as soon as possible.
Enter the information of your flight, then click “Cancel/refund” to proceed.
Talk with us:
You can receive assistance from one of our team members if you require help. Frequent passengers can initiate refund requests by using our chat function. There could be a service fee.
Speak with your travel agent:
Call or contact the booking service provider which handled your flight reservation for a refund process.
Refund Policy
The Refund process at Etihad Airways for credit or debit card payments takes exactly 21 days but alternative payment methods need a maximum period of 45 days.
After 45 business days have passed without receiving your refund you should contact both your bank institution and your travel agency.
Books made through a credit card need the booking reference for a confirmation of eligibility for reimbursement. The cancellation policy for immediate reservations extends to 24 hours.
Refund tips and advice:
You must confirm your fare conditions before booking at Etihad since certain fares qualify for free refund options.
The website etihad.com/manage provides customers with access to request refunds. Travel agency reservations require contact. Refunds take 45 working days.
The email will contain explanations about cancellations and booking reschedules. Flight information displays in real-time via the application and you can ask for refunds during the four hours that precede a departure.
Refunds and modifications:
You can change or cancel reservations by connecting through the Contact Center system either by telephone or digital interface.
The offered service comes with specific rules which may include various costs. Refund policies together with fare fees depend upon the fare brand consumers select.
Flight exchanges occur during the two hours before departure times while refund requests need to be submitted within the last two hours before departure.
Travellers from the US who finalized their arrangements at least seven days ahead have a complete refund option after cancellation within the 24-hour period.
Cancellation Policy
Fees for adjustments and cancellations:
Flight modifications and cancellations carry financial expenses which depend on the chosen route and the booking price structure. The rules that apply for fare changes limit more than one-fare reservations.
The policy designed for initial fares determines how much money passengers can get back. Additional costs of 10% will apply to booking changes or cancellations done within 96 hours.
Etihad Airways provides no refunds as well as denies alterations when customers do not show up for flights or miss their departures.
Considerations before you make a reservation cancellation:
The refund process requires an unused ticket which is refundable and purchased with a single credit card that is older than five business days. After issuance refunds cannot be undone because they follow fare regulation rules. Bank processing costs may apply.
The credited card receives the refund which takes between seven business days up to forty-five business days to process.
Contact us to modify or cancel your flight:
Contact the Etihad Contact Center along with nearby representatives for modifications or cancellations of reservations.
Support services comprise both refunds and cancellation requests and the ability to change the itinerary for multiple destination stops or switch ticket member names with ticket modification for Etihad Chauffeur bookings.
