RETURNS POLICY
Croma has a return policy for products which are faulty, damaged, of parts missing or not as described on the company’s website page.
Consumers can demand to have it replaced if during ownership the product was not damaged in any way, is the exact match for the first item given to the consumer and is returned in its original packaging.
The team at Croma will then get in touch with the customer and confirm the details, as well as the pick up from the registered location.
If the product is faulty, then depending on the brand technician recommendations, a resolution will be made.
If the time for refund or return is over the product will be repaired based on the guarantee policy of the brand.
Customers are also required to delete their personally identifiable information before returning digital products. Freeware gifts are non-returnable or warranty based and thus considered for sale.
This policy affects products bought online from Croma.com or purchased from any locations. Personal care goods are products that cannot be returned and cannot be replaced.
Croma also retains the right to revisiting the terms and conditions stated above and amend the same as considered necessary from time to time. All contentious issues will be addressed by the Mumbai court.
RETURN/REPLACEMENT APPLICABLE WINDOW
| Categories | No.of days |
| Laptop | 7 days |
| tablet | 7 days |
| Desktop | 7 days |
| Cameras | 7 days |
| Cleaner with Vacuum | 7 days |
| OTG | 7 days |
| Water Fountain | 7 days |
| Appliance for the Kitchen | 7 days |
| Speaker Bluetooth | 7 days |
| Other Accessories | 7 days |
| Gas stove | 7 days |
| Electric chimney | 7 days |
| hob | 7 days |
| water purifier | 7 days |
| Built-in Microwave Oven | 7 days |
| Dishwasher | 7 days |
| Microwave | 7 days |
| Flour Mill | 7 days |
| Home Theater | 7 days |
| Speakers | 7 days |
| Refrigerators | 7 days |
| Air conditioning | 7 days |
| Washing Machine | 7 days |
| Dryer | 7 days |
| Geyser | 7 days |
| LED television | 7 days |
Croma will not consider the product for return or replacement in the following cases
- The Croma team provides a return policy for the products which have been fitted or used as per the brand authentication, product without IMEI or serial number, the product which has been relocated from the initial delivery location, or a product which has not based customer’s expectations.
- Of course, if the product is classified as a software or printer cartridges or any other consumable item, the customer has to go to the nearest Croma Store or the official service centre of The Brand.
- This is so because large appliances call for an approved installation partner or a delivery associate to open the first pack.
- Software related issues are not replaceable or refundable. In a case when the product cannot be exchanged or refunded then the team at Croma will fix the product under the warranty provisions of the brand.
