Return Policy:
At Crocs, our goal is to give every consumer complete happiness. We are available to assist you if you are unhappy with the goods for any reason.
Within ten days of the product’s delivery, requests for returns can be made. In order to guarantee a prompt and flawless process, kindly take notice of the following:
- Click here to submit a return request if you are a registered client.
- Click this link to submit a return request if you are a guest.
OR - You can contact our customer service by calling 000-800-919-1686, the toll-free number. (When dialing, use “000”).
- In the event that you receive an incorrect or defective product, the customer care team will ask you to send a few pictures of the item before starting the reverse pickup process.
- There will be no refunds in the cases listed below.
- Anything that, for reasons unrelated to Crocs, is broken, missing pieces, or not in original condition.
- Anything that is returned to us via mail within ten days after arrival.
Please be aware that at an offline store, showroom, or franchise (Crocs store or outlet), purchases made online cannot be exchanged or refunded, and complaints regarding purchases cannot be filed there. Likewise, complaints regarding purchases made from an offline store, showroom, or franchise (Crocs store or outlet) cannot be filed online or returned to the online web store.
Things to remember when Returning the item:
- We ask that you keep the goods in good condition and pack it in its original packaging in the meantime.
- We will begin processing your refund within three to five business days after receiving the items at our warehouse. If all goes according to your bank’s standards, you should get the money in 7 working days.
- Please contact our customer support staff if you believe you have used a coupon code.
- Refunds for items paid for using cash on delivery will be handled as soon as we have your bank information. The refund will be processed in five to seven business days.
Please be aware that there are no refunds for COD or shipping fees.
We will return the money to your preferred bank account if you paid with cash on delivery. To transfer the funds to your account, we will require the following information from your bank: Bank Name, Account No., Account Type, and IFSC Code. Account Holder Name should match your billing name. Please be sure the information you enter is accurate. Crocs is not liable for money sent to an unauthorized person and will not verify a bank account number. The registered email address should be used to share bank details.
In the event of a return, there are no extra fees for reverse pickup (a single pickup of all the items that need to be returned). Reverse pick up can take up to 5-7 business days to complete. If the client wishes to send products that were not dispatched within the first scheduled reverse pick up, they must ship them from their end or pay actual costs for the subsequent reverse pick against the same order number.
When conducting the quality audit, the following parameters will be taken into account.
- The product you receive ought to match the one that was shipped out in accordance with your order from our warehouse.
- An audit will be conducted based on the intact tag and unused condition after it has been verified that the product received matches the one that was delivered.
- We are unable to handle your request if the merchandise is received used or without tags.
Refund Policy:
- Refunds are all performed using the original payment method that you used. Refunds for items paid for using cash on delivery will be processed after you give us your bank information.
- Please be aware that reimbursements won’t be handled until the product has been received at our warehouse, checked for quality, and determined to be satisfactory.
- Only the amount that the buyer paid for the transaction will be refunded. There will be no reimbursement for the amount saved with a coupon code. The customer support team will decide whether to revalidate the promo code on a case-by-case basis.
Exchange, Return, and Refund
- No refunds or exchanges are available once the products are delivered to you and acknowledged as correct and in accordance with the original order.
- Within 48 hours of delivery, please contact customer care by phone or email and provide photographs of the delivered goods (please make sure the email is no more than 2 MB in size) in order to return any things that are damaged or not what you ordered.
- As soon as the goods arrives at the warehouse, a quality check will be conducted. Reshipping the product to the client will occur in the event that it is discovered to be damaged, used, or tampered with; a refund will not be processed.
- If an item is damaged or not what was ordered, it must be in saleable condition, be accompanied by a copy of the original receipt, and have a return or exchange authorization number. If these requirements are not met, the item will not be accepted back.
- We won’t reimburse you for the cost of returning these or for the postage.
- Please be aware that on any sale of used goods, we are unable to provide refunds or exchanges.
- Please give us a minimum of 7 to 10 business days to process your refund request if you return a damaged box or an item that was not what you ordered. When your return is complete, you will receive an email.
About Crocs:
Originally designed as a straightforward, cozy boat shoe in Boulder, Colorado, CrocsTM footwear is now available in over 120 varieties for men, women, and kids worldwide. Crocs provides vibrant, light-weight comfort for every season and event with their unique ranges.
Every CrocsTM shoe is made with the company’s exclusive CrosliteTM closed-cell resin, which provides each pair of shoes the familiar soft, comfy, lightweight, odor-resistant, and non-marking characteristics that fans of the brand have grown to adore. CrocsTM footwear is perfect for both work and play, whether worn casually or professionally.
There have been sales of over 100 million pairs of CrocsTM footwear. Thus, why do you delay? Try on a pair of CrocsTM shoes today and “feel the love™.” Your feet will appreciate it, we guarantee it.
For consumers looking for shoes that fit their feet as well as their personalities and lives, the CrocsTM brand stands for creativity, enjoyment, and comfort. With a wider range of designs, locations, and events than ever before, CrocsTM is making significant progress in offering intuitive comfort to feet worldwide.
- Free Shipping,
- Simple Returns,
- Crocs Promise
- Your Data Is Safe
Cancellation Policy:
You can contact our customer service professionals at any time if you would like to cancel the order you placed. However, as long as the item hasn’t left our warehouse, you are able to cancel your online order.
If a cancellation request is received after the goods has been sent, the refund will be handled once the product is returned to our warehouse.
When you seek to cancel an item or items from your order, it may take up to two or three working days for us to approve your request for a refund if the transaction was paid for in advance. It will take three to four business days after the request is accepted to start the refund process. The money that is paid will be credited back into the original account. You will receive an SMS or an email notifying you of the same.
You can reach out to our customer support representatives.
