Users of Clovia can exchange or obtain a refund of items during the first 15 days from delivery date but the item return process automatically ends after this initial period of 15 days. The product’s price excluding shipping costs will be refunded while tax remains subject to refund. The Clovia staff provides phone-based support for customers needing help with their size specifications and fabric choices along with sizing matters.
Return Policy
When returning goods all items should remain in their original packaging while still bearing their tags and being new and untouched. Wrap the box with bubble sheet wrap while you place your invoice inside with the package. You should add free gifts and Clovia Collectible gift items in your delivery package. The return service for presents has a designated fee structure. Refunds cannot be processed due to products being used or damaged with any missing pieces. The return period for orders extends up to 15 days.
Process for Returning an ordered Item
The return process starts in My Account under Order History where you choose Return/Exchange then input order details to select the Return link and choose your refund method before confirmation.
Ordered items back
Returning an order requires visitors to access the Track Order page where they must input their order details followed by selecting a refund option before completing the confirmation steps. You can access wallet credit returns by creating an account through email or mobile number login. The return of item value to your bank account becomes possible after our courier partner receives it and this process takes three to seven business days. The handling of return requests is speedy however briefs and panties along with shapewear panties combined with unsealed boxes will not qualify for either exchange or return.
Reasons why the website or app does not include a Return option:
The delivery partner needs to mark an order as “Delivered” before it reaches the final recipient although this process might need between 24 hours to complete. The returns window stands at 15 days yet the items become permanently lost after 15 days pass. The company prohibits briefs panties and shapewear from being returned through the exchange policy because of hygiene concerns.
Follow my Return:
The warehouse sends both SMS and email to customers once their return packages have reached their destination. The customer service delivers both email and SMS notifications for exchange requests. Money refund operations through the account system need 48 hours for processing. The amount of GST applies differently depending on the stated price and destination of transport. All refunds for returned orders consist of GST along with shipping fees and the cost of orders before shipment.
Not Returnable:
Consumers cannot return briefs, panties or shape wear panties, unsealed boxes or gift cards or multipack items or unfinished items from sales events along with any gifts that are visibly dirtied or used or cleaned. Exchange of gifts or cash redemptions remains impossible for the customers.
Exchange Policy:
A customer can initiate an exchange request after the delivery period of 15 days. Before canceling select the “Return/Exchange” link through My Account order history in the section. Guest users need to use the Track Order page followed by selecting the product and size preferences. All exchanged products need to reach their designated delivery address.
Make an online Return/Exchange Request
We do not accept exchanges of briefs and panties or shapewear panties together with multi-piece set boxes when they have been opened. Your right to return or exchange the item starts at the date of delivery and lasts for 15 days.
Return the Item
Users should track their order through the Track Order page followed by returning method selection and finalizing the cancellation process. Users have the option of making product exchanges either with the original item or by choosing another available product.
Return the order
You can follow these steps to return a necessary product:
1. You must input your order information at the Track Order page.
2. Open the Track Order page to select your return method then explain your reason for return through the “Return/exchange” link before confirming and selecting your replacement product or size.
3. Select one address for delivering exchanged merchandise during the process.
Refund Policy:
Customers can receive their refund through three channels including the Clovia Wallet and from the original payment method as well as bank account. Your Clovia wallet receives credit for immediate use on your online shopping. After a courier partner accepts delivery of materials the refund process will start.
Cancellation Request
Your funds in the Clovia wallet can be transferred immediately to your account while maintaining control of them. The refund processing duration for such transactions extends up to two to three business days. GST charges depend both on the order price and geographical location. Price refunds apply to both cancelled or returned purchased goods.
Value of Refunded Amount
The value of reimbursement stems from the amount of refund with all reductions deducted. A refund equal to the refunded amount will be reduced by Rs 100 when the customer paid for shipment. The courier receipt is required. Additional items given at no cost can be returned yet refunds include small per-item charges. The refund or credit processing duration normally requires two to three business days. All purchase expenses including taxes will result in total reimbursement.
