Return & Exchange Policy
30-DAY RETURN
- All designs are eligible for a 30-day exchange. Gold coins and items with engravings or personalizations are exempt from this.
- After delivery, we provide exchanges for up to 30 days.
- Customers may return your design once for the full amount within 30 days of purchase.
- Once a design has been exchanged within the 30-day exchange period, it cannot be exchanged again.
- The consumer will be responsible for any difference in value if the new jewelry is more expensive than the old item.
- The cost of freight is not refundable.
30-DAY REFUNDABLE PLAN
- All designs are 100% refundable for returns made within 30 days, with the exception of gold coins and engraved and personalized items.
- A 30-day money-back guarantee or exchange cannot be applied to any design that exhibits indications of wear and tear, has been altered, resized (by a jeweler other than CaratLane), or has sustained damage.
- The cost of freight is not refundable.
- For additional help, please give us a call or send us an email.
- Call us at +1844-0922-2728
- Send an email to contactus@caratlane.us.
Please follow the steps listed below to Return a diamond or jewelry item to CaratLane:
1) Initiate your Return
Once you have started your return, you will receive an email with a free FedEx, UPS, or DHL delivery label if you are returning within 30 days.
2) Put your item(s) in their original packaging materials and wrap them securely.
If you are returning a product for a refund or exchange, please enclose any appraisals or diamond grading reports. Repairs and resizing don’t need diamond grading reports or assessments. You will be responsible for the $150 USD replacement cost if your item was sent with a diamond report and that report is not returned. Do not write CaratLane anywhere on the outside of the box for security reasons.
3) It is highly advised that you obtain full purchase value insurance for your return shipment.
Articles that are stolen or lost are not our responsibility. You will receive an email with a shipping label that includes insurance cover if you want to use our free return service. We advise getting insurance protection for your jewelry if you are not using our free service.
After We Receive Your Return
Within 24 hours after receipt, returns are processed and recorded into our system. You will receive a confirmation email when your return has been entered into our system, informing you that it has been forwarded to our Quality Assurance department. Kindly give this process a day or two to finish.
Within three business days, a credit will be sent to your bank if you are awaiting a refund. The funds may not appear in your account for up to ten business days, depending on your bank. After the return has been processed, bank transfer refunds of USD $1500 or more usually take seven to ten business days. Refunds will be handled and sent back to the original payer.
Please be aware that higher return volumes following a major holiday may cause the typical return processing timeframes to double.
Replacement Policy
- For every design sold, a one-year replacement will be provided in the event of manufacturing flaws.
- Depending on the design, the repair facility may or may not be available.
- After a year after purchase, repairs would be billed based on the actual amount of design work that needed to be done.
Insured Transportation
- Until they are delivered to the customer, every order is fully insured.
- Until they are returned to the source, all returns are fully insured.
A Year’s Warranty
All designs come with a one-year warranty against manufacturing problems.
Items That Are Not Refundable
- Not applicable to gold coins or items with engravings or personalization.
- Special orders cannot be returned or exchanged; they are final sales.
- The cost of shipping is not refundable.
- Product or paperwork missing will prevent returns from being handled.
We accept returns within 30 days of delivery for an exchange or refund. Within a day of your return request, we will email you a fully insured, free mailing label.
Please be aware that things must be returned to us within 30 days in their original purchasing condition, complete with all product documentation.
We advise placing a new order and returning the first item for a refund in order to speed up the exchange process for a different product. Refunds are processed within 7 to 10 business days.
Should a box or item be sent to you damaged upon arrival, kindly decline the shipment or contact us right once at (844)-922-2728. Save all packing materials unless CaratLane instructs you otherwise. Within two days after receiving your order, you must submit any claims for missing or damaged goods.
Customers may return your design once for the full amount within 30 days of purchase. Orders that have already been exchanged under the 30-Day Exchange Policy are not eligible for the 30-Day Money-Back. Should the value of the exchanged product exceed that of the original item, the client will be responsible for covering the difference.
Items That Are Not Resizable
The quantity of gemstones per finger size is limited in diamond and gemstone eternity rings; intricate or milgrain bands cannot be changed, so be sure to order the appropriate ring size when making your purchase. Please use our online ring sizer tool or get in touch with our jewelry expert if you need help figuring out your ring size.
About CaratLane
A common dilemma faced by millions of Indian women across the world is making the tough choice between expensive jewelry for special occasions & everyday-wear jewelry to keep up with the pace of a modern woman’s changing lifestyle. Our desire is to transform the landscape of precious jewelry in India, and across the world.
CaratLane was born in 2008. Its vision was to create beautiful, everyday-wear, light-weight and affordable jewelry accessible to all. The goal is to create timeless and relevant designs available at its online jewelry store. Jewelry shopping online might sound difficult but we’re here to make it easy at CaratLane.
People have traditionally used jewelry to represent the feelings they are going through at different points in their lives. By offering a wide range of custom designs online, we want to enhance their regular online jewelry purchasing experience while simultaneously being a vital part of these feelings, milestones, and celebrations. Globally as well as in India, people’s preferences for shopping have evolved.
Our mission is to satisfy the rapidly growing demand for top service and quality in online jewelry purchases from India and around the world. Our main focus has been on purchasing diamond pendants, diamond earrings, gold rings, nose pins, and gold bangles online for everyday wear as well as special events.
Modify or Cancel an Order
Please give us a call at (844)-922-2728 to speak with a CaratLane Jewelry Consultant about changing or canceling an order. Order modifications will be accommodated as much as feasible prior to delivery confirmation. There will be a shipping delay due to some adjustments. Orders that have been shipped, as well as special order requests, cannot be changed or canceled. If your order has already delivered, please get in touch with us as soon as possible to arrange for a return of merchandise.
Our Assertion
- Three basic tenets formed the foundation of our business:
- Our aesthetic is fiercely traditional-respecting while remaining steadfastly modern.
- In everything we do, from the designs we create to the experiences we provide, we are constantly searching for new and improved methods.
- In our dealings with clients, we are transparent. Both our policies and costs are always up forward.
