Refund Policy:
If you decide to Return or Cancel a Limited Offer Product, you can get a refund, within the first fourteen days from delivery, activation or orientation date but not beyond. Please note that refund requests cannot be processed after this time.
Should you Cancel or Return the product after over 14 days after delivery, or in the event that the Terms of Use has been violated, BYJU’s decision shall be final.
The Limited Offer Product(s) provided by BYJU is NOT REFUNDABLE due to the force majeure situations, force majeure being defined above as one that is uncontrollable and unforeseeable by BYJU.
Refunds are required to be done through online transfer within a period of 28 days from the time confirmation in writing of cancellation has been received and such refund will not be beyond the amount for which the original transaction was done.
Extra details have to be added to a payment method in case it is inoperative or does not support refunds. Failure to receive the refund within the 14-day period customers are required to email [email protected] Affordable prices will be considered as services not provided by BYJU’S where the services have not been performed due to cancellation.
Refund requires the issuing of a GST credit note, but withdrawal and issuance may be delayed. The company further reserves the right to change or replace the above Policy without notice to any Party.
Customers cannot be able to claim for a refund without confirming their understanding and acceptance of a refund policy by Think & Learn Pvt. Ltd.
Free Look up period
The period of time that a money paid for the Limited Offer Product(s) is to be refunded. In no case is the fee which is charged for the device returned to the client.
PRODUCT(S) WITH A LIMITED OFFER NAMED
Short-term classes lasting 90 days or less are not eligible for this refund policy.
1. The App Learning Program at ByJU
2.Aakash BYJU’S Tab for Foundation: Suitable for NEET/JEE/NEET+JEE, Classes 9 to 12.
3.BYJU’S Courses: Classes 4 to 10
4.Aakash BYJU’S Foundation Live: Online Courses for NEET/JEE/JEE+NEET, Classes 8–12
5.Disney BYJU’S Early Learn – Kindergarten to 3rd grade
6.Aakash BYJU’S Tab – for 11th and 12th Classes, JEE/EET/NEET+JEE
7. BTC
8.Aakash BYJU’S Live: Online Classes for Class 11 and 12, NEET/JEE/JEE + NEET
FOR PROGRAMS WITH DEVICE OFFERING
Two-year BYJU’S program provides calculators as limited time devices, delivery date being within two years of purchase ordered on website with free look up period of 14 days from date of delivery however amount of device will not be refunded.
| Fee component | After the date of delivery, up to 14 days | 14 days later |
| Learning Device: 12,000 | No Refund | No Refund |
| Course Cost: 41,000 | Rs.41,000 | No Refund |
| The customer has paid a total of Rs. 53,000 (learning device + course fee). | ||
| Total Refund | Rs.41,000 | No Refund |
FOR PROGRAMS WITHOUT DEVICE OFFERING:
The BYJU’S sans a device two-year program has also an activation date, and a free lookup period of fourteen days on days of attempt.
| Fee component | After the date of delivery, up to 14 days | 14 days later |
| Course Cost: 41,000 | Rs.40,000 | No Refund |
| The customer has paid a total of Rs. 40,000 | ||
| Total Refund | Rs.40,000 | No Refund |
FOR BTC PROGRAMS WITH DEVICE OFFERING:
The delivery date for a 2-year BTC program with a limited-time gadget offering is the day the consumer receives their device, with a 14-day free look-up period following.
| Fee component | After the date of delivery, up to 14 days or orientation date whichever is later | 14 days later |
| Learning Device: 12,000 | No Refund | No Refund |
| Course Cost: 41,000 | Rs.41,000 | No Refund |
| The customer has paid a total of Rs. 53,000 (learning device + course fee). | ||
| Total Refund | Rs.41,000 | No Refund |
BTC PROGRAM WITHOUT DEVICE OFFERING:
The K10 BTC program, with no device offered, has an orientation day on October 2, 2023, and a 14-day free look-up period.
| Fee component | After the date of Orientation, up to 14 days | 14 days later |
| Course Cost: 55,000 | Rs.55,000 | No Refund |
| The customer has paid a total of Rs.55,000 | ||
| Total Refund | Rs.55,000 | No Refund |
Customer Responsibility:
Customers who wish to terminate their DoC Subscription must phone 9243500459/8971940111 or send an email to [email protected] with the reason for the cancellation.
