Return Policy
A shipment may be returned to the sender by Blue Dart for a variety of reasons, such as the consignee refusing delivery or payment, the shipment being deemed unsatisfactory, or the shipment being undervalued for GST or customs purposes.
The shipper shall bear all costs in the event that Blue Dart returns a cargo. Blue Dart should not be liable to the shipper if they are unable to return the shipment; instead, they may discharge, sell, or dispose of it.
The sender has 30 days from the day the shipment was accepted to give written notice to the closest Blue Dart Express office in order to file a claim.
After this deadline, claims cannot be made. Until all charges have been paid, no claims for loss or damage may be filed.
Within 30 days of the date of acceptance, the shipper must file any claims and submit them in writing to the BDE office closest to the place where the shipment was accepted. After this point, no claim against BDE may be made.
Up until all fees are paid, no claims for loss or damage will be accepted.
There will be no deduction from any transportation fees payable to BDE for the amount of any such claim.
If a shipper’s shipment is urgent, they should obtain sufficient insurance since Blue Dart does not take responsibility for any resulting claims or liabilities.
Blue Dart maintains the right to modify the terms and conditions at any time and without prior notice. It is the customer’s obligation to review the policies and terms and conditions listed on this website.
- This website’s copyrights and other intellectual property are owned by or licensed to Blue Dart Express Ltd. (Blue Dart).
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Surfaceline of Dart
Shipments weighing 10 kg and up can use Dart Surfaceline’s affordable door-to-door ground distribution service to reach over 55,400 sites in India. With the following value-added features and advantages, it provides an economical logistics solution for your less urgent shipments:
Delivery on Schedule
- To ensure committed delivery, a fleet of cars follows set schedules.
- For delivery time information, click Transit Time Finder or get in touch with Blue Dart.
- The displayed transit times are only estimates.
- Monsoon conditions and other force majeure occurrences may cause changes to the transit time.
Payment upon Delivery (COD)
At the moment of delivery, you will retrieve the invoice value of the cargo you scheduled in cash from the consignee. To finish the transaction, the money that was taken from the consignee will be given back to you.
Demand Draft on Delivery, or DOD
At the time of delivery, a demand draft for the invoice value of the shipment you scheduled will be obtained from the consignee. To finish the transaction, the demand draft that was obtained from the consignee will be sent back to you.
Freight on Delivery, or FOD
At the time of delivery, the consignee will be required to pay the shipment’s freight.
FOV (Freight on Value): Security Agreement
Your items can be insured through an insurance company with the help of Blue Dart Express (BDE). Should your shipment be lost or damaged while under BDE’s care, BDE can help you file a claim and make sure it is resolved as soon as possible when the shipper or consignee gives the necessary paperwork to the insurance provider.
Monitor your shipment.
through the internet, or To find out how your shipment is progressing, get in touch with Blue Dart. The Proof of Deliveries and delivery challans for Dart Surfaceline shipments are also available for viewing, downloading, and printing.
Certifications from Regulators
To guarantee a seamless delivery, our team of experts will offer you the clearing support you need. For information on the papers needed, click on Regulatory. If you need help, get in touch with Blue Dart.
Convenience of Pickup
If you would like to arrange a pick-up, please contact Blue Dart. Your shipment will be picked up, transported, and delivered to the consignee while you may obtain proof of delivery and updated information upon request. It will also be cleared through regulatory channels.
Safe Shipping
To guarantee the protection and safety of your cargo, Dart Surfaceline maintains its own warehouses in each of the locations it services. These facilities are staffed by qualified personnel.
Tariff that is Economical
All of these advantages come with prices that encourage value-pricing. To view the relevant tariff, click Price Finder.
About Blue Dart
The best fast air, integrated transportation, and distribution firm in South Asia, Blue Dart fast Ltd., provides safe and dependable consignment delivery to more than 55,400 sites throughout India. Because of its focus on the needs of its customers, Blue Dart is a provider of choice for its stakeholders, and it wants to deepen this relationship even more. Blue Dart provides a full range of distribution services, such as air express, freight forwarding, supply chain solutions, customs clearance, and more. As a part of the DHL Group’s DHL eCommerce division, Blue Dart has access to the largest and most extensive express and logistics network globally, spanning over 220 countries and territories.
The nation’s most inventive express logistics company, Blue Dart is further validated for its leadership in the market by accolades such as being named one of “India’s Best Companies to Work For” by The Great Place to Work® Institute, India; ranked among the “Best Multinational Workplaces in Asia” by The Great Place to Work® Institute, Asia; voted a “Superbrand” and “Reader’s Digest Most Trusted Brand”; and included in lists of Fortune 500’s “India’s Largest Corporations” and Forbes “India’s Super 50 Companies,” to mention a few.
With its GoPrograms, Blue Dart carries out its social responsibilities in the areas of education (GoTeach), disaster relief (GoHelp), and environment protection (GoGreen).
