CATEGORIES WITH RETURNS AND ANY EXCEPTIONS:
Amazon Digital Devices is quite elaborate on returns and it means that Digital devices, music, video games, gaming consoles, books, mobiles, desk tops, laptops, and other essentials such as, printers, computers, office supplies, networking devices, software, televisions, large appliances, digital and other cameras and more are returnable for a replacement with in 7 days.
They also have home items such as wax candles and wall stickers, pet habitats and supplies, home improvement supplies, cleaning, painting, and decor supplies, plumbing, kitchen and bath fixtures, safety and security systems, showering cloths, hot water dispensers, building materials, Dimmer & Lighting controls, cord & power management, toys, sports, fitness and outdoors, aerobic training machines, inner apparel, socks, gym supporters, guards, swimsuits.
The policy also includes sports nutrition, mobility and disability aids support, joint supports, wheelchairs, medicines, personal care devices, Gems & Jewellery, gourmet, clothing, footwear & accessories, Watches & Coins, Gold Coins, Gold Vedi, Gold Chips, Silver Coins, Gold Bars, Silver Chips, Gold Bars, Silver Bullions, Rakhi.
Replacement for backpacks is allowed for 30 days while for handbags, travel luggage, wallets, travel accessories replacement is allowed within 10 days. Automotive, automotive accessories, automotive fluids and chemicals, automotive miscellaneous such as fasteners and related products, electrical and lighting, lab and related products such as scientific products, motor and material handling products, medical products and supplies, tapes, utility and related measuring and inspection products, and industrial and power & hand tools are 10 days returnable automotive related items.
Products intended for protecting people at workplace like masks, gloves, and safety glasses, and lead-acid batteries are non-refundable. Products being sold with the label Inspect & Buy have a refund period of 2 days only. Interestingly, it’s not that easy to return a purchase of fine art, sports memorabilia, entertainment memorabilia, and coins.
When it comes to products with options, the customer does not have a right to cancel the purchase. Consumers have to report defects within 10 days of purchase or receipt of goods or services in the case of services.
General Returns Policy
Amazon.in, their return policy of any product which is defective, does not have some components of accessories, is physically damaged or not in the exact condition as described on the product detail page or information page of the product. There is also an option by customers that one can have a professional to come to his or her home for solving the problems of the electronic gadgets. The return process also has conditions that the product has to be returned intact, not be damaged while in possession of the customer and must not bear any distinguishing marks from other items shipped to the customer.
Returnable orders may be made with no additional input, provided the stand alone policy for the category has not indicated otherwise. · Merchandise may not be accepted back because of customer mistake or mistakes made on the company’s products. Items that can not be taken back include non-returnable type of items. In case an item is shipped to you and is in bad shape or wrong item, one can get a full refund or exchange the item. Before making a refund or replacement Amazon may ask the customer some questions regarding the extent of the damage or missing product defects.
International customers cannot make returns but their orders can be refunded. So, they have to prompt customer support within the first five business days after the delivery date or based on the expected delivery date. If customers violate the use of the return policy by returning frequently, canceling, or rejecting products, Amazon will give them warnings or penalties such as suspension of accounts or cancellation of accounts as the case deserves.
Conditions for Free Replacement
A return is the process by which a product is returned to the same seller and if it falls within the return period a free replacement order is provided. The process involves certain conditions for instance, physical harm, missing parts or accessories, color mismatch from description, faulty or non functioning.
If the item has been returned and exchanged, then there can be no free exchange of the product. Whenever there are missing parts or peripherals it is possible to contact the manufacturer for assistance. If the product is not eligible for a free replacement, a refund can be sought. If the product is “Seller-Fulfilled,” a replacement can only be made when offered by the same vendor.
Following the Steps to return an item by Amazon:
Step 1: Select Returns & Orders from the main menu bar.
Step 2: To return an item, navigate to it and select “Return or Replace items.” Note that only qualifying items are eligible for replacement or refund. Click here to learn more about our return policy.
Step 3: From the list “What is the issue with the item?” choose the appropriate cause for return, then fill in the comments section with more details.
Step 4: You might occasionally be prompted to submit pictures of the product.
Step 5: The same return request can have extra things added to it.
Step 6: Select “Continue.”
Step 7: Select the refund option from the “How can we make it right” menu. Press the “continue” button.
Step 8: Decide on the address, time, and day of pickup. That’s all, we have scheduled your return. Press “Confirm.”
Refund Timeline
