Return Policy
This Policy, users are allowed to return AJIO product and AJIO Luxe products in many circumstances such as products were damaged, poor quality, lacking some parts, do not meeting the user desire, or manufactured defects were found such as shrinkage or color bleeding.
The user should also photocopy the original invoice and the returned items must also not be used, washed, and must bear the price labels and all the accessories and packages should not be damaged.
The product returned for exchange can be the following: New products accompanied with invoice, brand outer box, MRP tags, user manual, warranty cards and the product should be in its original packaging along with the original accessories.
The policy also holds the discretion not to accept back or reimburse if the returned items do not qualify the policy.
NON-RETURNABLE PRODUCTS
Except as specified in paragraph (m) below (“Non-Returnable Products”), Reliance will not accept requests for returns or refunds made for any of the following categories of products:
- Beachwear
- Deodorants & Fragrances
- Fragrances at Home
- Hair Maintenance
- Inner Wear
- Shaving
- Taking Care of Your Skin
- Money and idols
- Cosmetics
- Care & Beauty
- Cell Phone & Accessory
- Entertainment & Music
- Electronics and Appliances
- Device Attachments
- Intelligent Apparel
- Laundry and Bath
- Gifting & Décor
- Household Requirements
- Dining & Kitchen
- Appliances for Beauty
- Some items in the Night & Loungewear category
- Accessories for clothing such as handkerchiefs, masks, and gloves
- Baby care, such as bathing, grooming, and diapering alone
RETURNABLE PRODUCTS
- To Return a Product, ensure it meets the following requirements: In other words, if the item has not been worn, cleaned, laundered etc The item should also retain the brand tags and price tag, bar code and come with its original packing material.
- Perform a search at Reliance and match the product with serial number, IMEI number or a bar code.
- Return the Product with all the accessories in their unused and unmarked condition for getting proper reimbursement. If the product is damaged, altered, phony or counterfeit the client should initiate a return under the same order and account.
- In case the product was bought as a set, they should be returned as the same. Returns must be in unused, unwashed, undamaged condition and fit to be sold again.
If a product does not meet the above requirements, we reserve the right to refuse the request for a refund.
The User agrees that Reliance may refuse the return of a product where any original accessories are missing; or in any case where the product is not sellable or where there are requirements that have not been met, and may offset the value of such items from any refund which the User is otherwise entitled to.
The following is the procedure for starting the return, refund, or exchange request process:
Go to your My Account and choose the order, which you want to return; then click “Return/Exchange” button and proceed according. If you wish to pay by cash, you should also enter your preferred mode of reimbursement. Items need to be collected within the dates stipulated by Reliance and only then refunds or replacement will commence.
REFUND POLICY
Refunds for non-compliant Products are provided through an option of return request/cancellation on any of the Platforms, by the Reliance.
The refund amount will be initiated within a week of the company receiving the product, examining the defects or non-compliance in products with the standard.
Refunds are processed using the normal banking systems, except where customers bought the products using AJIO Wallet or where they opted for COD. traders will be issued refund through the original mode of payment used for the purchase or through the AJIO Wallet selected by the user.
Reliance does not issue any amount of cash refunds. Some fees like convenience fees for shipping may also not be refundable. However, Reliance may compensate shipper costs where a product is delivered with a defect, or damaged.
The notification message for the refund updates will be communicated to the user via Platform account, email, and cell phone number.
According to the policy, if the product has not complied with the quality requirements of the company then Reliance has the right to reject the refund.
EXCHANGE POLICY
Something that may be of some comfort is if a product is delivered in a different size or fit than ordered or if the order is too small for the user, they are able to make an exchange request.
Again, the exchange must be in accordance with the laid down time horizon and the item exchanged must be in its new state and saleable condition.
The mentioned exchange request needs to qualify for the requirements and go through the platform.
It means that the company approves or denies exchange based on the below faults, damage or non-compliance.
But they do not accept product exchange on some items if contact received was for an incorrect order, for non-returnable products, if the customer failed to file a complaint and for “Made to Order” products.
Any damage through misuse, storage inappropriately, alteration or depreciation in value will not make the product to be eligible for exchange.
