Refund Policy:
Passengers can request refunds from Air India yet the cancellation fees will reduce the refund payment.
Flights that are not acknowledged by passengers incur expenses marked as no-show fees. The time window for domestic ticket cancellation reaches four hours before departure yet international ticket cancellations can be done within 24 hours before departure.
The cost of rescheduling a flight depends on which fare was purchased and when the flight operates.
The charges associated with domestic and change cancellations depend on the selected flying class.
The penalties charged to customers cover changes affecting flight numbers and destinations together with arrival dates or departure times or rebooking the full itinerary.
| Cabin | Economy | Business |
| Brand | Comfort | Comfort Plus |
| Change fee | ₹ 3,000 | ₹ 2,500 |
| Cancellation Fee | ₹ 4,000 | ₹ 3,500 |
| No show window | 2hrs | 2hrs |
Penalties for domestic cancellation and changes
All flying classes have different cancellation and change penalties. The change and cancellation penalties for the different flying classes are listed below.
Change: An alteration to the flight number, destination, arrival or departure date, or itinerary.
Should the traveller decide to cancel their reservation.
No show: A penalty is assessed depending on how many hours prior to the passenger’s cancellation the reservation is made if they fail to modify or cancel it.
Penalties for changes and cancellations of Air India incentive tickets:
The cancellation fees and change penalties for a flight depend on the geographical destination combined with the choice of booked cabin class.
The policies for Air India reward ticket modifications together with cancellation rules and change fee structures follow the information below.
Countries wise Refund Percentage:
- Within India, IN-SAARC (Nepal, Bangladesh, Maldives, Myanmar), IN-Sri Lanka
| All Classes | No Show window | ||
| Modification Window | Above 72hrs | within 72hrs | 2 hrs |
| Change | 15% | 25% | Not permitted |
| Cancellation | 20% | 30% | Only taxes refundable |
- IN-APAC (Singapore, Thailand, Hong Kong), IN-Gulf (United Arab Emirates, Saudi Arabia, Kuwait, Bahrain, Oman, Qatar), IN-Africa (Kenya)
| All Classes | No Show window | ||
| Modification Window | Above 72hrs | within 72hrs | 4 hrs |
| Change | 15% | 25% | Not permitted |
| Cancellation | 20% | 30% | Only taxes refundable |
- IN-Australia, IN-Far East (Japan, Korea), IN-UK & IN-Europe (Germany, France, Denmark, Austria, Italy, Netherlands, Israel), IN-USA, IN-Canada
| All Classes | No Show window | ||
| Modification Window | Above 7 days | within 7 days | 24 hrs |
| Change | 15% | 25% | Not permitted |
| Cancellation | 20% | 30% | Only taxes refundable |
Booking changes together with cancellations remain free for twenty-four hours from the original reservation date and offer a seven-day cancellation option.
Fare adjustments arise from modifications yet rebooking fees will be charged on top. The refund process for no-show customers includes airport tax reimbursements whereas display window businesses do not participate.
The refund is available only after the departure of the flight for passengers who cancel past the no-show deadline.
Refund Request
You can get a refund by using the manage booking area for post-May 25th issues or by reaching out to your local Air India reservation office for airline city booking or airport office purchases or contacting your agent through either travel agencies or online portals.
