Refund Policy:
Refunds: In the event that a traveller cancels their ticket, the appropriate cancellation fees will be subtracted from the refund amount. Refunds will be made using the original payment method.
No-Show Fee: A no-show fee, up to the entire cost of the ticket, will be assessed if a passenger fails to show up for their flight and does not cancel or reschedule.
Domestic Flights: Tickets for domestic flights may be cancelled up to four hours before the scheduled departure time. Depending on the fare type and the time of cancellation, there will be a fee associated with the cancellation.
Tickets for international flights may be cancelled by travellers up to 24 hours before the flight’s scheduled departure time. Depending on the kind of fare and the time of cancellation, there are cancellation fees.
Changing a flight’s schedule is possible for travellers, but there will be additional costs. The kind of fare and the timing of the change request determine the change cost.
Depending on the kind of fare and other variables, the precise cancellation and modification costs may fluctuate. For the most recent details on Air India’s cancellation and refund procedures, travellers are encouraged to visit their website or get in touch with the airline directly.
| Cabin | Economy | Business |
| Brand | Comfort | Comfort Plus |
| Change fee | ₹ 3,000 | ₹ 2,500 |
| Cancellation Fee | ₹ 4,000 | ₹ 3,500 |
| No show window | 2hrs | 2hrs |
Penalties for domestic cancellation and changes
All flying classes have different cancellation and change penalties. The change and cancellation penalties for the different flying classes are listed below.
Change: An alteration to the flight number, destination, arrival or departure date, or itinerary.
Should the traveller decide to cancel their reservation.
No show: A penalty is assessed depending on how many hours prior to the passenger’s cancellation the reservation is made if they fail to modify or cancel it.
Penalties for changes and cancellations of Air India incentive tickets:
The geography and booked cabin class determine the different cancellation and change fines.
Please see the Air India reward ticket modification window, cancellation policy, and change penalties below.
Countries wise Refund Percentage:
- Within India, IN-SAARC (Nepal, Bangladesh, Maldives, Myanmar), IN-Sri Lanka
| All Classes | No Show window | ||
| Modification Window | Above 72hrs | within 72hrs | 2 hrs |
| Change | 15% | 25% | Not permitted |
| Cancellation | 20% | 30% | Only taxes refundable |
- IN-APAC (Singapore, Thailand, Hong Kong), IN-Gulf (United Arab Emirates, Saudi Arabia, Kuwait, Bahrain, Oman, Qatar), IN-Africa (Kenya)
| All Classes | No Show window | ||
| Modification Window | Above 72hrs | within 72hrs | 4 hrs |
| Change | 15% | 25% | Not permitted |
| Cancellation | 20% | 30% | Only taxes refundable |
- IN-Australia, IN-Far East (Japan, Korea), IN-UK & IN-Europe (Germany, France, Denmark, Austria, Italy, Netherlands, Israel), IN-USA, IN-Canada
| All Classes | No Show window | ||
| Modification Window | Above 7 days | within 7 days | 24 hrs |
| Change | 15% | 25% | Not permitted |
| Cancellation | 20% | 30% | Only taxes refundable |
Changes and cancellations are accepted at no cost for a maximum of 24 hours after the original booking, as long as they are made no later than 7 days before the first leg of departure.
For modifications If a passenger modifies their reservation, they will be responsible for any applicable fare difference at the time of the modification. However, if the new cost is less expensive than the original fare, the difference will not be reimbursed; instead, the appropriate rebooking fees will be assessed.
No display window If a traveller cancels their ticket inside the no show deadline, they will only receive a refund for the airport taxes. In a similar vein, a no-show customer will only be eligible for a refund of the taxes once the flight has taken off.
Refund Request
To obtain a refund, go to the manage booking area if your ticket was issued after May 25, 2022. Please get in touch with your local Air India reservation office to request a refund for tickets purchased through the airline’s city booking or airport office.
Alternatively, please contact the agent’s office for a refund if you purchased the ticket through a travel agency or any other online portal.
About Air India
India’s flag carrier airline is called Air India. Air India Limited, a Tata Group company, owns it. It runs a fleet of Airbus and Boeing planes that travel to 102 domestic and international locations. Its main office is in Gurugram. The airline serves multiple target cities around India in addition to its primary hub at Delhi’s Indira Gandhi International Airport and its secondary hub at Mumbai’s Chhatrapati Shivaji Maharaj International Airport. After IndiGo, the airline is the second-largest passenger carrier in India as of July 2023. On July 11, 2014, Air India joined Star Alliance as its 27th member.
J. R. D. Tata established the airline in 1932 under the name Tata Airlines. Tata piloted the firm’s inaugural single-engine De Havilland Puss Moth, transporting mail from Karachi to Bombay’s Juhu airport and then on to Madras (now Chennai). It changed its name to Air India and became a public limited company following World War II. When it received its first Boeing 707, dubbed Gauri Shankar, on February 21, 1960, it became the first airline in Asia to operate a jet. It experienced losses following its merger with Indian Airlines in 2000–01. In 2017, a another attempt at privatization was made, and in 2022, the airline and its related properties were returned to the Tata Group.
